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Cannot open PDF files protected by Capsule Docs client
Symptoms
  • Cannot open PDF files protected by Capsule Docs client, receiving:
    Capsule Docs Application Error.
    Capsule Docs detected an application error.
    You can continue working with protected documents but you cannot protect new documents or change the protection of already protected documents.
    For more information contact your administrator.
Cause

A version of the installed Capsule Docs client is not compatible with an installed version of Adobe Acrobat Reader.


Solution

Refer to sk157772 - Microsoft Office and Adobe reader versions approved for Capsule Docs minimal version to check the latest Adobe Acrobat Reader version that is compatible with Capsule Docs client.

If the version of the Adobe Acrobat Reader is higher than mentioned in sk157772, downgrade the Adobe Acrobat Reader version and disable the automatic updates.

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