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"Fixes pre-install validation has failed..." error when Identity Collector fails to update
Symptoms
  • When trying to update Identity Collector on a client machine, the following error is received:
    "Fixes pre-install validation has failed. To prevent system instability, installation will not continue."
    The message indicates the location of a CRSValidator.log

  • Opening CRSValidator.log file, the following error is shown:
    "ERROR: Existing inventory file (C:\Program Files (x86)\CheckPoint\Identity Collector\\crs.xml) cannot be updated with the new fixes. The updated inventory file is required for conflict validation of fixes."

Solution
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