Support Center > Search Results > SecureKnowledge Details
Hotfix uninstall with CPUSE fails after mds_restore Technical Level
Symptoms
  • Hotfix uninstall with CPUSE fails after mds_restore with the following type of error message:

    Result: Uninstall of package fw1_wrapper_HOTFIX_R7730_T292_844_943_GA_FULL.tgz Failed
    Backup file not found.
    Contact Check Point Technical Services for further assistance.


  • The /opt/CPInstLog/DeploymentAgent.log shows:

    [DATE - TIME][PID][HIGH DALOG_NORMAL]: can't find backup file: /opt/CPda/backup/fw1_backup_HOTFIX_R7730_T292_844_943.tgz
    [DATE - TIME][PID][HIGH MSG_ERROR_BACKUP_FILE_NOT_FOUND]: Uninstall of package fw1_wrapper_HOTFIX_R7730_T292_844_943_GA_FULL.tgz Failed
Cause

CPUSE is unable to find the hotfix backup file in the /opt/CPda/backup directory.


Solution
Note: To view this solution you need to Sign In .