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SmartEndpoint GUI errors related to stuck user sessions
Symptoms
  • - When activating Anti-Malware Blade in Smart Endpoint policy wizard (Getting Started button in the upper-right corner of the Overview tab), after clicking "Finish", an error message pop-up "The object AntiMalware could not be updated" is displayed.
    - In %AppData%Local\Checkpoint\SmartEndpoint_Logs\R80_30\SmartEndpoint_Logs.txt:
    DATE  TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject finished with FDE Succeeded
    DATE  TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject finished with ME Succeeded
    DATE  TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject finished with DocSec Succeeded
    DATE  TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject Failed The object AntiMalware could not be updated
    DATE  TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject finished with AntiMalware null
    DATE  TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject finished with EFR Succeeded
    DATE  TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject finished with AntiBot Succeeded
    DATE  TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject finished with TE Succeeded
    DATE  TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject finished with Compliance Succeeded
    DATE  TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject finished with UrlFiltering Succeeded
    DATE  TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject finished with Firewall Succeeded
    DATE  TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject finished with ApplicationControl Succeeded
    DATE  TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject finished with VPN Succeeded
    
  • - When removing a machine from Deployment Rules of SmartEndpoint\Deployment tab, an error "The object Deployment could not be updated" is displayed.
    - In %AppData%Local\Checkpoint\SmartEndpoint_Logs\R80_30\SmartEndpoint_Logs.txt:
    DATE TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject Failed The object Deployment could not be updated
    DATE TIME [Main Thread] ERROR LogFileAppender SyncUpdateObject finished with Deployment null
    
Cause

The issue is connected with occupied locks on objects by already disconnected SmartConsole sessions.


Solution
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