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All Endpoint Security Clients are in disconnected state after upgrading Endpoint Security Server to R80.30
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Technical Level
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| Solution ID |
sk161113 |
| Technical Level |
|
| Product |
Endpoint Security Server |
| Version |
R80.30 |
| OS |
Gaia |
| Date Created |
23-Aug-2019
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| Last Modified |
20-Nov-2019
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Symptoms
- All Endpoint Security Clients are in disconnected state after upgrading Endpoint Security Server to R80.30.
- The following error appears in $UEPMDIR/logs/server_messages.log:
[Date and Time] ERROR Dispatcher-Thread-9 - A server exception occurred while handling an endpoint request. Request size: 3512, scheme: http, port: 80, uri: /cp/connectionPoint/syncreq, ip:
/X.X.X.X:XXXXX, opType: SYNC_REQUEST, useZpdoc: true (ConnectionPointServlet)
com.checkpoint.uepm.connectionpoint.ConnectionPointException: TICKET_NUMBER = XXXXXXX. java.lang.NullPointerException
at com.checkpoint.uepm.connectionpoint.ServletUtils.handleException(ServletUtils.java:92)
...
Caused by: java.lang.NullPointerException
at com.checkpoint.uepm.policyassignmentssm.calculator.impl.DeviceInfoImpl.getNestedUsersFromGroup(DeviceInfoImpl.java:72)
at com.checkpoint.uepm.policyassignmentssm.calculator.impl.DeviceInfoImpl.addToAssignedUsers(DeviceInfoImpl.java:109)
at com.checkpoint.uepm.policyassignmentssm.calculator.impl.AbstractNodeInfo.addToRelevantNodes(AbstractNodeInfo.java:324)
at com.checkpoint.uepm.policyassignmentssm.calculator.impl.AbstractNodeInfo.calculateRelevantGroupParentNodes(AbstractNodeInfo.java:232)
at com.checkpoint.uepm.policyassignmentssm.calculator.impl.AbstractNodeInfo.calculateRelevantNodes(AbstractNodeInfo.java:93)
at com.checkpoint.uepm.policyassignmentssm.calculator.impl.AbstractNodeInfo.calculateRelevantNodes(AbstractNodeInfo.java:64)
at com.checkpoint.uepm.policyassignmentssm.calculator.impl.AbstractNodeInfo.calculateRelevantNodes(AbstractNodeInfo.java:45)
at com.checkpoint.uepm.policyassignmentssm.calculator.impl.RuleBaseCalculatorAdapterImpl.calculateAssignedPolicies(RuleBaseCalculatorAdapterImpl.java:97)
at com.checkpoint.uepm.policyassignmentssm.message.SynchronizeHandler.generateSynchronizeResponse(SynchronizeHandler.java:103)
at com.checkpoint.uepm.policyassignmentssm.PolicyAssignmentUSM.handleSynchronize(PolicyAssignmentUSM.java:103)
at com.checkpoint.uepm.connectionpoint.hand
Solution
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