Support Center > Search Results > SecureKnowledge Details
All Endpoint Security Clients are in disconnected state after upgrading Endpoint Security Server to R80.30
Symptoms
  • All Endpoint Security Clients are in disconnected state after upgrading Endpoint Security Server to R80.30.
  • The following error appears in $UEPMDIR/logs/server_messages.log: [Date and Time] ERROR Dispatcher-Thread-9 - A server exception occurred while handling an endpoint request. Request size: 3512, scheme: http, port: 80, uri: /cp/connectionPoint/syncreq, ip:
    /X.X.X.X:XXXXX, opType: SYNC_REQUEST, useZpdoc: true (ConnectionPointServlet) com.checkpoint.uepm.connectionpoint.ConnectionPointException: TICKET_NUMBER = XXXXXXX. java.lang.NullPointerException
    at com.checkpoint.uepm.connectionpoint.ServletUtils.handleException(ServletUtils.java:92)
    ...
    Caused by: java.lang.NullPointerException
    at com.checkpoint.uepm.policyassignmentssm.calculator.impl.DeviceInfoImpl.getNestedUsersFromGroup(DeviceInfoImpl.java:72)
    at com.checkpoint.uepm.policyassignmentssm.calculator.impl.DeviceInfoImpl.addToAssignedUsers(DeviceInfoImpl.java:109)
    at com.checkpoint.uepm.policyassignmentssm.calculator.impl.AbstractNodeInfo.addToRelevantNodes(AbstractNodeInfo.java:324)
    at com.checkpoint.uepm.policyassignmentssm.calculator.impl.AbstractNodeInfo.calculateRelevantGroupParentNodes(AbstractNodeInfo.java:232)
    at com.checkpoint.uepm.policyassignmentssm.calculator.impl.AbstractNodeInfo.calculateRelevantNodes(AbstractNodeInfo.java:93)
    at com.checkpoint.uepm.policyassignmentssm.calculator.impl.AbstractNodeInfo.calculateRelevantNodes(AbstractNodeInfo.java:64)
    at com.checkpoint.uepm.policyassignmentssm.calculator.impl.AbstractNodeInfo.calculateRelevantNodes(AbstractNodeInfo.java:45)
    at com.checkpoint.uepm.policyassignmentssm.calculator.impl.RuleBaseCalculatorAdapterImpl.calculateAssignedPolicies(RuleBaseCalculatorAdapterImpl.java:97)
    at com.checkpoint.uepm.policyassignmentssm.message.SynchronizeHandler.generateSynchronizeResponse(SynchronizeHandler.java:103)
    at com.checkpoint.uepm.policyassignmentssm.PolicyAssignmentUSM.handleSynchronize(PolicyAssignmentUSM.java:103)
    at com.checkpoint.uepm.connectionpoint.hand
Solution
Note: To view this solution you need to Sign In .