"HTTP 500" error displayed in the browser instead of the UserCheck page

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"HTTP 500" error displayed in the browser instead of the UserCheck page

Technical Level

Solution ID	sk161032
Technical Level
Product	URL Filtering, Application Control, Anti-Virus
Version	All
OS	Gaia
Platform / Model	All
Date Created	21-Aug-2019
Last Modified	22-Aug-2019

Symptoms

"HTTP 500" error displayed in the browser instead of the UserCheck page.
UserCheck page is not shown when traffic is redirected to it.
UserCheck page is not shown when trying to access the page directly.

The following errors are seen in /opt/CPUserCheckPortal/log/error_log:

[:error] PHP Warning: Unknown: open(/opt/CPUserCheckPortal/session/sess_XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX, O_RDWR) failed: No such file or directory (2) in Unknown on line 0

[:error] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/opt/CPUserCheckPortal/session) in Unknown on line 0

Cause

The directory /opt/CPUserCheckPortal/session is missing from the Security Gateway.

Solution

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