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"HTTP 500" error displayed in the browser instead of the UserCheck page
Technical Level
Solution ID
sk161032
Technical Level
Product
URL Filtering, Application Control, Anti-Virus
Version
All
OS
Gaia
Platform / Model
All
Date Created
21-Aug-2019
Last Modified
22-Aug-2019
Symptoms
"HTTP 500" error displayed in the browser instead of the UserCheck page.
UserCheck page is not shown when traffic is redirected to it.
UserCheck page is not shown when trying to access the page directly.
The following errors are seen in /opt/CPUserCheckPortal/log/error_log:
[:error] PHP Warning: Unknown: open(/opt/CPUserCheckPortal/session/sess_XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX, O_RDWR) failed: No such file or directory (2) in Unknown on line 0
[:error] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/opt/CPUserCheckPortal/session) in Unknown on line 0
Cause
The directory /opt/CPUserCheckPortal/session is missing from the Security Gateway.
