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"HTTP 500" error displayed in the browser instead of the UserCheck page
| Solution ID |
sk161032 |
| Product |
URL Filtering, Application Control, Anti-Virus |
| Version |
All |
| OS |
Gaia |
| Platform / Model |
All |
| Date Created |
21-Aug-2019
|
| Last Modified |
22-Aug-2019
|
Symptoms
- "HTTP 500" error displayed in the browser instead of the UserCheck page.
- UserCheck page is not shown when traffic is redirected to it.
- UserCheck page is not shown when trying to access the page directly.
- The following errors are seen in
/opt/CPUserCheckPortal/log/error_log:
[:error] PHP Warning: Unknown: open(/opt/CPUserCheckPortal/session/sess_XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX, O_RDWR) failed: No such file or directory (2) in Unknown on line 0
[:error] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/opt/CPUserCheckPortal/session) in Unknown on line 0
Cause
The directory /opt/CPUserCheckPortal/session is missing from the Security Gateway.
Solution
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