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Remote Access VPN clients service fails to work with "Connectivity with the VPN service is lost" error
Symptoms
  • Remote Access VPN clients service fails to work with "Connectivity with the VPN service is lost".
  • Affected clients are:
    Standalone Remote Access VPN E80.85
    Full Endpoint Suite E80.85 and E80.86
    E80_83_CFG_115 Build 986007050 (Both standalone and full clients)
    E80_85_CFG_01 Build 986008600 (Both standalone and full clients)
  • trac.log from the client shows the following lines:
    [TR_FIREWALL] CFirewallWrapper::InitFirewallMonitor: loading library: C:\WINDOWS\system32\FirewallMonitor.dll
    [TR_FIREWALL] CFirewallWrapper::InitFirewallMonitor: lpFwMonitor_initLibrary returned true
    [TR_FIREWALL] CFirewallWrapper::InitFirewallMonitor: ERROR - lpFwMonitor_Start failed
    [TR_FIREWALL] CFirewallWrapper::FreeFirewallMonitor: entering...
    [TR_FIREWALL] CFirewallWrapper::FreeFirewallMonitor: calling lpFwMonitor_Stop
    [TR_OVERSITE] critical error: fail to InitFirewallMonitor, going down
Cause

The issue is related to the client's inability to load the firewall module properly.


Solution
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