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Remote Access VPN clients service fails to work with "Connectivity with the VPN service is lost" error
| Solution ID |
sk158032 |
| Product |
Endpoint Security VPN |
| Version |
E80.85, E80.86 |
| OS |
Windows 10, Windows 7 |
| Platform / Model |
All |
| Date Created |
10-Jul-2019
|
| Last Modified |
20-Nov-2019
|
Symptoms
- Remote Access VPN clients service fails to work with "Connectivity with the VPN service is lost".
- Affected clients are:
Standalone Remote Access VPN E80.85
Full Endpoint Suite E80.85 and E80.86
E80_83_CFG_115 Build 986007050 (Both standalone and full clients)
E80_85_CFG_01 Build 986008600 (Both standalone and full clients)
- trac.log from the client shows the following lines:
[TR_FIREWALL] CFirewallWrapper::InitFirewallMonitor: loading library: C:\WINDOWS\system32\FirewallMonitor.dll
[TR_FIREWALL] CFirewallWrapper::InitFirewallMonitor: lpFwMonitor_initLibrary returned true
[TR_FIREWALL] CFirewallWrapper::InitFirewallMonitor: ERROR - lpFwMonitor_Start failed
[TR_FIREWALL] CFirewallWrapper::FreeFirewallMonitor: entering...
[TR_FIREWALL] CFirewallWrapper::FreeFirewallMonitor: calling lpFwMonitor_Stop
[TR_OVERSITE] critical error: fail to InitFirewallMonitor, going down
Cause
The issue is related to the client's inability to load the firewall module properly.
Solution
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