Support Center > Search Results > SecureKnowledge Details
High CPU load of Endpoint Security Client 'cpda.exe' process on Windows Server Technical Level
  • Many high CPU load (30%-40%) spikes of the cpda.exe process.
  • The %DADIR%\Logs\cpda.log file contains this line repeated multiple times:
    ---ERROR--- Unable to retrieve logon session data. (CLogonSessionEnumerator::Enum)

This problem was fixed. The fix is included in:

Check Point recommends to always upgrade to the most recent version.

For earlier versions, Contact Check Point Support to get a Hotfix for this issue - improved Endpoint Security Client package.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.
For faster resolution and verification please collect CPinfo file from the Endpoint Security Client involved in the case.

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

Give us Feedback
Please rate this document