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SmartEndpoint shows "Unknown Error" when trying to view "Top Bots" and "Software Deployment By Policy" reports
Symptoms
  • When trying to view a virtual group "Anti-Bot" blade -> "Top Bots" report via SmartEndpoint, a server fault occurs and "Unknow Error" message is presented.



    After this, $UEPMDIR/logs/server_messages.log file on Endpoint server shows the following error:
    ...Cause: org.postgresql.util.PSQLException: ERROR: missing FROM-clause entry for table "node_parents"

  • When trying to view a virtual group "Software Deployment" -> "Software Deployment By Policy" report via SmartEndpoint, a server fault occurs and "Unknown Error" message is displayed.



    The $UEPMDIR/logs/server_messages.log file on Endpoint server shows the following error:

    ...Cause: org.postgresql.util.PSQLException: ERROR: missing FROM-clause entry for table "emon_policy_data_2"
Solution
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