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Mobile Devices are showing as High Risk because no MDM is configured Technical Level
Symptoms
  • Devices are showing as "High Risk" in the SandBlast console.
  • Console shows error as no MDM is configured
Cause

Check Point Device Management Profile that was installed with the SandBlast Mobile app, was removed, or is not present on the mobile device.


Solution

There are two ways to resolve this:

  • The user can run the Initializing Scan again. After the scan is done, it will reflect 1 issue detected. Click on the red round prompt and it will prompt the user to install the Profile again.
  • OR Go the the SandBlast Mobile dashboard, select the device and click renew to re-register the device again.
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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