No hit counts on R80.10 SmartConsole

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Technical Level

Solution ID	sk150492
Technical Level
Product	SmartConsole / SmartDashboard
Version	R80.10
Date Created	31-Mar-2019
Last Modified	25-Jan-2020

Symptoms

Hit counts on Smart Console remains at "0".
In cpm.elg:
13/03/19 08:24:38,192 ERROR services.internal.RuleHitCountSvcImpl [taskExecutor-97]: Error - Time out
13/03/19 08:24:38,193 ERROR services.internal.RuleHitCountSvcImpl [taskExecutor-97]: Exception occurred while trying to get rules hits
java.lang.Exception: Parse response failed because response=null

Solution

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