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Jumbo Hotfix Accumulator for R77.30 first time installation using CPUSE fails with "Failed creating backup archive" error
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Technical Level
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| Solution ID |
sk149853 |
| Technical Level |
|
| Product |
Quantum Security Gateways, Quantum Security Management |
| Version |
R77.30 (EOL) |
| OS |
Gaia |
| Date Created |
26-Mar-2019
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| Last Modified |
15-Jul-2019
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Symptoms
Jumbo Hotfix Accumulator for R77.30 First Time Installation using CPUSE fails with "Failed creating backup archive" error if this Jumbo HFA was installed using Legacy CLI.
cpinfo –y all shows “HOTFIX_R77_30_JUMBO_HF” in the output.
- Product installation log file (for example
/opt/CPInstLog/install_fw1_HOTFIX_R77_30_JUMBO_HF.log), shows:
Enter createCompletelyBackupFiles
About to execute command: nice -n 19 gtar -zxhvf -C /ramdisk/ping/tmp/HFbackupBckComp_avOWiY
Command nice -n 19 gtar -zxhvf -C /ramdisk/ping/tmp/HFbackupBckComp_avOWiY execution failed, exit code=2
Output = gtar: -C: Cannot open: No such file or directory
gtar: Error is not recoverable: exiting now
gtar: Child returned status 2
gtar: /ramdisk/ping/tmp/HFbackupBckComp_avOWiY: Not found in archive
gtar: Error exit delayed from previous errors
Solution
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