Authentication randomly fails when using Secure LDAP

Support Center > Search Results > SecureKnowledge Details

Technical Level

Solution ID	sk148312
Technical Level
Product	Quantum Security Management
Version	R80 (EOL), R80.10 (EOL), R80.20
Date Created	02-Mar-2019
Last Modified	04-Mar-2019

Symptoms

Users Authentication requests are unexpectedly denied and Mobile Access users are unable to connect.

Cause

The fingerprint on the Secure LDAP Server unexpectedly changed. This happens usually when the server is rebooted.

Solution

Note: To view this solution you need to Sign In .