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How to configure Jira and ServiceNow with CloudGuard Dome9

You can use either Jira or Service Now to receive notifications from the CloudGuard Dome9 Compliance Engine of compliance issues. This is for Continuous Compliance assessments only.

You configure this as part of a Continuous Compliance Notification Policy.

If you configure either of these ticketing systems in a notification policy, an issue will be created for each rule that fails in an assessment, for each ruleset and cloud environment. If the same issue occurs in a subsequent assessment, for the same ruleset and environment, a new issue is not created.

This note describes how to configure these systems in Dome9.

  1. Navigate to the Continuous Compliance page in the Compliance & Governance menu.
  2. Click Manage Notifications, in the upper right. This will open the Notification Policy window, with a list of existing policies on the left, and a form to define a new policy on the right.
  3. If you want to configure notifications to Jira or SN as part of an existing policy, select it from the list on the left, otherwise enter a name for a new policy.
  4. Select email and/or SNS notification options, if applicable to the policy, per Set up a Notification Policy
  5. Check the Ticketing System box, and select the system to be used, Jira or ServiceNow.

  6. For ServiceNow, enter the following details:
    1. Domain - this is the domain name for the Service Now server (without the 'https://')
    2. User - a user on the server
    3. Password - the password for the user
  7. For Jira, enter these details:
    1. Domain - the domain name for the Jira server
    2. User - a Jira user, to access the server
    3. Password - the password for the user
    4. Project Key - this the key (or prefix) to be used for the tickets created in Jira; it must match an existing key
    5. Issue Type - the issue type for the compliance issues that will be created in Jira; this could be 'bug', or 'task', or any other type that you have defined in Jira.

      For example:

  8. Click Create.

See also

Continuous Compliance

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