Windows machine with FDE blade installed unable to boot after switching UEFI boot mode to BCDBOOT
||Endpoint Security Client
||E80.80, E80.81, E80.82, E80.83, E80.84, E80.85, E80.86, E80.87, E80.88, E80.89, E80.90, E80.72, E80.71, E80.92
|Platform / Model
- Windows machine with FDE blade installed is unable to boot after switching UEFI boot mode to BCDBOOT.
- A black screen with an error "Full Disk Encryption Load image failed with status Not found" appears before the pre-boot screen launch.
- After passing the pre-boot window with credentials, the RSOD error appears "Stop in function 0x000000018000D8BE ERR_NULL Error 0x500EF10"
- EFI partition boot files disappear or are corrupted after switching UEFI boot mode to BCDBOOT.
Changing to BCDBOOT mode restores some files in the EFI system partition to their original state.
In some cases, the flags of those files are not saved correctly and the bootwin.efi file is "missing" in the BCDBOOT state due to a BCDSTORE boot file point failure.
Contact Check Point Support to get a Hotfix for this issue.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.
For faster resolution and verification please collect CPinfo files from the Security Management and Security Gateways involved in the case.
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.