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Cisco VoIP calls are dropped with "SIP Re-Invites exceeded the limit" reject reason
Technical Level
Solution ID
sk145412
Technical Level
Product
Security Gateway
Version
R77.30, R80.10, R80.20, R80.30
OS
Gaia
Date Created
30-Jan-2019
Last Modified
05-Jul-2020
Symptoms
If SIP INVITE is sent every 90 seconds as SIP keepalive, SIP connection will be disconnected in 45 minutes after the call with "SIP Re-invites exceeded the limit" VoIP reject reason in the log.
SmartView Tracker shows that SIP packets are dropped with "Re-Invites exceed the limit" VoIP Reject Reason:
Example for SIP start log:
Example for SIP reject log:
Cause
This is the interoperability issue when using Cisco VoIP Server (Cisco Unified Communication Manager (CUCM)).
