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"You are not subscribed to this service" error on CloudGuard Dome9
Symptoms
  • "You are not subscribed to this service" error on CloudGuard Dome9.

Cause

This error indicates that the AWS cloud account you are trying to connect is not in valid state.
In most cases it means that the registration process to AWS was not finished or that there is no verified defined payment method on the AWS cloud account.
When the AWS cloud account is not in a valid state it's functionality is limited.


Solution

First, verify the AWS cloud account registration is completed.

Then, if the registration is ok, verify the payment method is valid.

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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