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Check Point R80.30 Known Limitations Technical Level

This article lists all of the R80.30 specific known limitations, including limitations from the previous versions.

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Important notes:


Table of Contents

  • Installation and Upgrade
  • Licensing
  • Networking
  • Security Gateway
  • Gaia
  • Security Management
  • Management High Availability
  • Multi-Domain Security Management
  • SmartConsole / Management Console    
  • Application Control & URL Filtering
  • Content Awareness
  • Identity Awareness
  • Threat Prevention / Threat Extraction
  • ICAP Server
  • IPS
  • DLP
  • Logging / SmartLog
  • SmartView Monitor
  • SmartEvent
  • SmartProvisioning
  • SecureXL
  • ClusterXL
  • Dynamic Routing / Advanced Routing    
  • VSX
  • Endpoint Security (SmartEndpoint)
  • Mobile Access
  • VPN
  • Compliance
  • LTE
  • QoS
  • SNMP
  • Small Office Appliances
  • Smart-1 Appliances
  • Hardware
  • CloudGuard Controller

Enter the string to filter the below table:

ID Symptoms Found in version
Installation and Upgrade
- Advanced Upgrade from R80.20.M1 / R80.20.M2 to R80.30 may fail if the target Management Server already has the R80.30 Jumbo Hotfix installed.
  • We recommend to upgrade to R80.40 - the latest widely recommended version. 
    To upgrade to R80.30, install R80.30 Jumbo Hotfix after the advanced upgrade is completed.
When upgrading from R80.20 Jumbo HotFix Take 73 or Take 117, the FW monitor default behavior is changed back to R80.20 (accelerated traffic is not monitored, only (i) in SYN packet is shown for the accelerated traffic, -F, -w flags abilities do not work). R80.30

To upgrade a R77.30 or R80.10/20 Security Gateway with ICAP Client hotfix to a R80.30 Security Gateway:

  1. On the R77.30/R80.10/R80.20 Security Gateway, back up the current ICAP Client configuration file ($FWDIR/conf/icap_client_blade_configuration.C).
  2. Upgrade the R77.30/R80.10/R80.20 Security Gateway to R80.30, or perform a Clean Install of the R80.30 Security Gateway.
  3. Configure the ICAP Client from scratch as described in the R80.30 Next Generation Security Gateway Guide - Chapter "ICAP Client".
    • You can use the backed up ICAP Client configuration file from the R77.30 Security Gateway as a reference only.
    • You must explicitly confirm the disclaimer (run the script in the Expert mode).
  4. To inspect the HTTPS traffic with the ICAP Client, enable the HTTPS Inspection and configure the HTTPS Inspection rules.
  5. Install the Access Control policy on the R80.30 Security Gateway.
Note: If one of the ICAP configuration parameters is not configured correctly, SmartConsole shows an error with the name of the applicable parameter.

When you perform a clean install of an R80.30 on top of an existing previous version, the following error might appear after the keyboard layout selection screen: 

Warning: /dev/sda contains GPT signatures, indicating that it has a GPT table. However, it does not have a valid fake msdos partition table, as it should. Perhaps it was corrupted - possibly by a program that doesn't understand GPT partition tables. Or perhaps you deleted the GPT table, and are now using an msdos partition table. Is this a GPT partition table?

In such case, select "Yes" several times to continue with the installation.

It is not supported to perform in-place upgrade to R80.30 a Security Management Server or Multi-Domain Security Management Server that runs in CloudGuard for Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), or any other cloud providers. R80.20.M1
SMCUPG-502 Database Revisions are not kept when upgrading to R80.20.M1, R80.20 and R80.20.M2  R80.20.M1
SMCUPG-457 To upgrade an R80.20.M1 Multi-Domain Management Server with configured Global Policies to the next available version
  1. Connect with SmartConsole to the Global Domain on your R80.20.M2 Multi-Domain Server.
  2. Reassign all Global Policies to all applicable Domains.
  3. Do not publish any changes in the Global Domain until you complete the upgrade to the next available version.
    Note: This is necessary to avoid any potential issues caused by different policy revisions on the Global Domain and on the Domains.
  4. Perform the upgrade from the R80.20.M1 to the next available version.

After upgrading a Full HA deployment, policy installation fails due to SIC problem with the secondary member.

  • To resolve, re-establish SIC between the active and standby members.

After upgrade of 1180 and 1450 appliances, the "Gateways & Servers" view does not show version numbers in the Version column.

  • To see the version numbers, open the gateway object for editing, make sure the correct version is selected and click OK.
- R80.x supports only ext3 & ext4 file systems on Red Hat Enterprise Linux. R80.10

After upgrade оf a Stand Alone Server, SmartConsole disconnects from the server during the first policy install.

  • Before a first policy installation on Standalone servers, allow the CPM service in the Services & Applications column of the rulebase.
In R80.x, indexing is done by a new process called Indexer. Indexer works similar to SmartLog R77.xx but has its own configuration files stored in $INDEXERDIR.
Customers who defined manually indexing configuration from remote log servers (via LEA) in SmartLog R77.x or below, should manually move them to the new configuration files.

To copy settings from SmartLog R77.x configuration files to the new Indexer process configuration files:
For SmartLog servers only:
After upgrading to R80.x, copy the remote log servers configured in $SMARTLOGDIR/smartlog_settings.txt file to $INDEXERDIR/log_indexer_custom_settings.conf.

For SmartEvent with SmartLog server:
Remote log servers configured in $SMARTLOGDIR/smartlog_settings.txt are not automatically upgraded. Manually configure the log servers in SmartEvent GUI -> correlation unit policy.

For more, see the R80.30 Logging and Monitoring Administration Guide.
01986530 Importing a large SmartEvent database can take a long time to complete. Check the upgrade status for progress. R80
01815141 Database Revisions are not upgraded to R80.x Security Management Server during the upgrade process from Pre-R80 versions. R80

"Database is locked" error message when running the migrate_export command on a R7x Security Management.

  • Run cpstop or mdsstop and attempt the export again to resolve.
01876717 SmartEvent blade disabled after advanced upgrade to R80.x.
  • In the SmartEvent server object in the SmartConsole, re-enable the SmartEvent server Blade (and Correlation unit) -> Install database on it..

If you have gateways of different R77 versions and GX is enabled on a R77.30 Security Gateway only, policy installation will fail.

  • Use the "Install On" column for the GTP rules.
Gaia OS: Clean install from USB device fails on Open Server because the installation process (anaconda) includes the USB installation media as part of the installation target. Refer to sk100566 R77.30

After upgrading, the Gateway Properties -> HTTP inspection page shows "Failed to load Plug-in Page: SSLInpectionPage". 

  • To resolve, perform the following on the Security Management server:
    • Run cpstop 
    • Delete the $FWDIR/conf/newDleSchema.xsd file 
    • Run cpstart

These products do not support the new licensing visibility features:

  • Network Security: Advanced Networking and Clustering, Capsule Cloud and Capsule Workspace.
  • Security Management: Endpoint Policy Management, SmartPortal, User Directory (LDAP).
  • Multi-Domain Management: Security Domain
  • Remote Access & Endpoint
01925987 "Licensing status not available for current OS" message shows in the Logs & Monitoring view. SmartConsole does not support licensing information for Windows, SecurePlatform and Virtual Systems. Use the licenses tab in SmartUpdate to see the licensing information for the OS. R80
01963269 If the SmartEvent Software Blade is activated, but only the SmartEvent Intro license is installed, the License Status shows "N/A". R80
01961299 The Device and License Status of Threat Emulation is incorrect. Use the Logging -> License Status view. R80
01934260 When loaded for the first time, web components such as the licensing or monitoring view can take up to thirty seconds to show. R80
01972866 In the License Status View, the Additional Info column, quota information and quota statuses are not available for pre-R80 gateways and servers. R80
01972797 Automatic license activation on Check Point appliances is not available on pre-R80 appliances. R80

On pre-R80 gateways, license information is updated every 20 minutes.
To force a license update, perform one of the following actions:

  • Either install security policy on the pre-R80 gateway

  • Or on the R80.10 Management Server, run the following command in Expert mode:

    • On Security Management Server:

      [Expert@HostName]# $CPDIR/bin/esc_db_complete_linux_50 bc_refresh <Name of Target Object>
    • On Multi-Domain Security Management Server:

      [Expert@HostName]# mdsenv <Name of Domain Management Server>
      [Expert@HostName]# $CPDIR/bin/esc_db_complete_linux_50 bc_refresh <Name of Target Object>
01976925 Automatic license activation on a Multi-Domain Management Server machine works only on the MDS level and not on the Domain level. Add licenses manually for each Domain. R80
01964575 Login to primary Domain SmartConsole fails with "Database is locked by another application" error.
  • To resolve, run the cprestart command on the Management Server.
01972917 After installation, the Device License Status shows N/A and the Device License View is not accessible until policy or database are installed.
When blades are enabled or disabled, the changes are not visible in the Device License Views and Status until policy or database are installed.
01972951 The proxy that synchronizes license information with the User Center, must be at least R80 server. R77.30

On a Pre-R80 SmartEvent NGSE dedicated machine, license information is not automatically updated when Installing Database.

When you enable or disable a blade, one of the following will update the license information with the change:

  • If you force a license update, changes occur immediately.
    To force a license update: On the R80.10 Security Management Server, run the following command in Expert mode:
    [Expert@HostName]# $CPDIR/bin/esc_db_complete_linux_50 bc_refresh <Name of Target Object>
  • Automatic update at midnight
  • If you manually change a license or contract on a dedicated machine, changes take effect within 20 minutes
01622840 IPv6 addresses for management interface are not supported on R80.x Security Management Server. R77.30
Security Gateway

To upgrade an R77.30 Security Gateway with ICAP Server to an R80.20/R80.30 Security Gateway:

  1. Back up the current ICAP Server configuration files (to use as a reference only):
    • $FWDIR/c-icap/etc/libsb_mod.conf
    • $FWDIR/c-icap/etc/c-icap.conf
    • $FWDIR/c-icap/etc/c-icap.magic
    • $FWDIR/c-icap/etc/virus_scan.conf
    • $FWDIR/c-icap/share/c_icap/templates/virus_scan/en/VIRUS_FOUND
  2. Upgrade the Security Gateway to R80.20/R80.30, or clean install the R80.20/R80.30 Security Gateway.
  3. Configure the ICAP Server from scratch in SmartConsole as described in the R80.30 Threat Prevention Administration Guide.
Important: You can use the backed up ICAP Server configuration files from the R77.30 Security Gateway as a reference only. In R80.20/R80.30, the ICAP Server configuration is stored in the Management Database (for each Security Gateway object and the related Threat Prevention profile).
When Using a rule with legacy object, in or below a rule with one of the new features that are integrated in the unified policy, install policy on a Security Gateway fails with a verification message.
  • Workaround: change the order of the rules so that rules with legacy objects are above rules with new features.
Refer to sk115961.
01584742 "Get Interfaces" action on gateway returns error "Failed to save cpmi interfaces" if interface name includes space. Gateway interface names must not include spaces.  R80
SAM rules generate large amount of "fwsam_v1_filter: matched rule is not found" messages.
Refer to sk105347.
Logging session does not switch to the backup logging server after connectivity loss. Refer to sk118697. R77.30
02470061 When using the 'Drop' action in a layer for SMTP, HTTP, and FTP protocols with the Application Control and URL Filtering or Content Awareness blades enabled on the layer: if the Security Gateway matches a connection not on the first packet (for example, on a rule with an application) the gateway rejects the packet instead of silently dropping it. The gateway sends a TCP reset for HTTP/FTP or sends a '554 error message' for SMTP. The client already received some packets from the server before the rejection.  R77.30
PMTR-68991 ISP Redundancy is not supported if Dynamic Routing is configured (because the ISP Redundancy feature must create a static default route that overrides the default route created by dynamic routing). R77
PMTR-29460 Gaia Snapshot operations for importing files larger than 4GB are not supported with Internet Explorer 11. R80.30
MPTT-527 Importing Gaia OS configuration collected on an R77.30 (or older version) on an R80.20 or R80.30 version with the Clish command "load configuration <file>" fails with the error "CLICMD0159 Error at line XXX. Could not execute all commands successfully."
This is caused by the order, in which Gaia OS commands are saved in the exported file - commands for configuring RBA roles are located before the commands for creating users. 
On oVirt virtual platforms, it is not supported to use the "kvm-clock" as the clock source (/sys/devices/system/clocksource/clocksource0/current_clocksource). This can cause the management processes to stuck in an endless loop with a very high CPU usage (almost 100%).  R80.20

The Linux "iotop" utility might stop working when pressing the "i" key in the following rare scenarios:

  • Working in virtual environments (such as Hyper-V) 
  • Terminal application uses specific virtual terminal settings (such as specific SecureCRT terminal settings) 

"[Firmware Bug]: the BIOS has corrupted hw-PMU resources" message may appears in the output of "dmesg" command on any HP ProLiant Server running Gaia. 

  • You can safely ignore this message - it does not indicate an issue with the functionality or performance of the Operating System or the server. 
    For details, see Hewlett Packard Enterprise Customer Advisory c03265132.
PMTR-13683 Saving the Hardware Diagnostic Tool logs to a USB stick is not supported if the USB stick is formatted as NTFS.  R80.20.M1
Hardware Diagnostic Tool is not supported using Disk on Key (USB). R80.10
02386300 The Maintenance -> Maintenance page in the Gaia Portal was removed.  R80.10
02039589 If the backup schedule is changed to an invalid date or time, all backup schedules are lost and "Backup schedule failed. The backup will not be scheduled" error message is displayed. R80.10

When connecting to the network interfaces page in the Gaia Portal, an "Unable to connect to server" error shows.

  • To resolve, disable the Adblock EasyPrivacy extension of the Adblock plus add-on and try again. 
External NIC is not detected after upgrade to R80.x / clean install of R80.x. Refer to sk116587. R80
01441743 If you change the members of a Gaia Cloning Group with many members down, you are logged out of the Gaia Portal with an incorrect error message: "Unable to connect to server".
The correct message is: "An error occurred while applying configuration change to all cloning group members" - the operation was successful only for online members. This is the normal behavior of the cloning group. This error does not indicate a critical failure.
01985269 If you refresh the browser while running the First Time Configuration Wizard, or try to run the wizard twice, one of these messages will show:
  • "Cannot install Check Point Security Management Server. Incompatible hardware
  • "Internal Error: Cannot install Check Point Security Management Server"
  • "Cannot install Check Point Security Management Server. Please contact Check Point Technical Support."
After seeing one of these messages, you must reinstall the device or revert to the factory image.
Multicast PIM traffic register packets are sent with checksum 0xd63f that non-compliant with RFC (should be 0xdeff). R77.30
Newly configured user (with UID that is not 0) is not able to log in from Gaia Clish to Expert mode on VSX Gateway.
Refer to sk115221
02067966 In Gaia Portal, PPPoE interfaces cannot be used as an SNMP agent interface.
In Clish, if the user runs the command "add snmp interface", the operation does not succeed but the user does not see a message that it failed. 
Gaia OS sets the timezone to "UTC" when the zone is entered with a space character in the "sysconfig" menu.
Refer to sk117737
Setting state of interface to "off" on Gaia OS does not turn off the link on that interface. Refer to sk112598. R77.30
"WARNING The following features: NameOfFeature, , provide a privilege level equivalent to that of 'adminRole'" message in Clish when adding some read-only commands to RBA role. Refer to sk110772. R77.30
Hardware Diagnostic Tool test fails on "Self-test" for 1GbE expansion cards when an SFP transceiver for RJ45 (Copper) is connected to the appliance. Refer to sk112857. R77.30
Saving the configuration on Gaia OS times out with "NMSCFD0026 Timeout waiting for response from database server" error.
Refer to sk113746
02730903 In some scenarios, unable to create snapshots. Refer to sk123612. R77.30
Snapshot creation reaches 93% and stops, although there is enough space. Refer to sk119675. R77.30
01983922 The last stage of the First Time Configuration Wizard takes a long time on some machines.
To see the progress of the First Time Configuration Wizard, the user must check if these files were created on the machine:
  • /etc/.wizard_accepted - means that the First Time Configuration Wizard has finished.
  • /var/log/ftw_install.log - means the First Time Configuration Wizard has started and the user must wait until the file /etc/.wizard_accepted is created.
Security Management
PMTR-32627  R80.30 Management Server does not support UTM-1 Edge X / Edge N series devices. R80.30

Login to the Secondary Management Server can fail if the SIC certificate is pushed to the Secondary Management Server before its CPM server is up. In this case, the SIC is established, but the login to the Secondary Management Server fails until the CPM server is restarted and reloads the new certificate.

  • To resolve, wait until the CPM server is up, before you establish trust with the Secondary Management Server. This way, the CPM Server restarts automatically due to the SIC establishment and the login succeeds.
PMTR-19608 R80.30 Management Server does not support R75.40VS Security Gateways (other R75.X versions are still supported as described in the R80.30 Release Notes). R80.20
PMTR-16114 An administrator fails to log in with SmartConsole after another user was configured in SmartConsole with a name identical to that administrator's name and the session was published. Refer to sk133273. R80.20.M1
02475794 If a connection is matched on a limit action rule, and the connection is not configured to be rematched (the 'Keep all connections' option is selected in the Security Gateway object, or the 'Keep connections open after the policy has been installed' option is selected in the Service object), a new policy installation will cause the limit on the connection not to be enforced.  R80.10
02491987 "Revert exception" error and log of: "ManagementPlg.RevertToRevisionCommand - Unable to extract targetWorkSessionId from parameter" when removing a blade that is used in rules from an Ordered Layer, and then reverting revisions.  R80.10

Policy installation fails with "Policy installation failed on gateway 0-2000040" error and log: "fw_atomic_add_spii_parameter: Failed to get object named <object_name>".

  • Workaround: for all hosts with a server configuration, unselect the servers. Publish the session, then select the servers again, and publish again. For details refer to sk154435.
Memory leak in fw_commandline_cmd_sig function.  R80.10
02480549 After upgrading to R80.x, SmartConsole login fails if there is an internal user with the same name as the administrator login name.
  • To resolve the conflict:
    1. Open a command prompt on the Management server
    2. Run cpconfig to create a new administrator account with a unique name
    3. Run cpstop;cpstart
02067095 When the trial license is expired, and after adding a new license, the Security Management server does not accept any connection.
  • Workaround: stop and start the server (run cpstop;cpstart) after adding the new license. 

In some scenarios, re-assign or removal of global assignments succeeds, but changes that were not yet published at the Domain become conflicted. The SmartConsole for the Domain becomes unstable and can show: "Could not load selected policy".

  • In this situation, Discard the changes that were not published in SmartConsole.

If you create an administrator in cpconfig, you must run cpstop and cpstart, as instructed by cpconfig. After cpstart, no administrators are shown in cpconfig. Administrators configured before the upgrade to R80 are also not shown in cpconfig.

  • Manage administrator accounts through SmartConsole. 
Internal user names must contain only English characters. Names in other languages (unicode) will show as question marks in the Users and Administrators window. R80
01965750 If you create or delete Domain servers of the same Domain from many Multi-Domain Servers, the Domain can become corrupted, with recovery from Check Point Support required.  R80

"Check your connection settings (Proxy, DNS and gateway)" error shows after IPS and Application Control & URL Filtering update fails if there is no proxy defined.

  • To resolve the problem, run cpstop and cpstart and try again. 
01950023 SIC is not allowed by default with upgraded OPSEC applications (OPSEC applications not compiled with SHA-256 support).
To fix:
  1. On the Security Management server, run: cpca_client set_sign_hash sha1 (refer to sk103840)
  2. Install Database.
01459162 Security Gateway / VSX gateway conversion, or conversion in the opposite direction, is not supported.  R80
01986179 Global assignment removal fails with "Object could not be deleted because it is referenced by other objects" error. If the search fails to locate the object in the domain, check each application object in the Domain for a reference to the permission profile specified in the error message.
Refer to sk110630.
In some scenarios, CPD process stops working on Security Management server.  R80

lvm_manager fails to resize partitions with "ERROR :Cannot kill process (id XXXXX)".

  • Workaround: Boot the machine into Maintenance Mode and then run lvm_manager.
01984056 "Internal error occurred during the verification process" during policy installation after reverting to a previous policy revision that has a disabled rule with an object that has been deleted since then. Refer to sk110614. R80

Cannot add a VSX objects (router, switch, or system) from the secondary Multi-Domain Management Server when the primary server is powered off. The creation wizard fails to open and an "Operation finished successfully message" shows.

  • To resolve the issue, power on the primary Multi-Domain Management Server and try again.

When selecting the "Use Gaia administrator: admin" option in the First Time Wizard, it lets to reuse the Gaia administrator password for SmartConsole. If you later change this password in SmartConsole, the Gaia administrator password remains unchanged.

The "URL" field shows "*** Confidential ***" in HTTPS Inspection logs on 3rd party LEA OPSEC client. Refer to sk101570. R77.30

Applications like Provider.exe and Fwpolicy.exe (SmartDashboard) cannot be used to connect directly to the Security Management server or the Multi-Domain Security Management server. 

  • Workaround: use SmartConsole.exe
Creating secondary Domain Management overrides files in $FWDIR/lib/ directory оn the primary Domain Management. Refer to sk122538 R77.30
02514237 If you upgrade a Security Management Server to R80.x with a user.def file that has been edited manually, make sure that the file name includes each gateway version that is managed by the server.
Refer to sk98239 for the user.def naming convention.
Refer to sk30919 for more information about the user.def file.

These commands are not supported in the SmartConsole's CLI: login, logout, discard and publish. Use the SmartConsole GUI instead.

01963189 Changing the Security Management server's time, for example using an NTP server, while there are SmartConsole clients connected, may cause the client to disconnect from the server. R77.30
For Gateways below R80, 2nd layer behaves like Application Control policy.  R77.30
02414257, 02403960 It is not possible to convert a Standalone deployment (Security Gateway and Security Management on one computer) to a cluster member of a Full HA deployment - or vice versa.  R77.30
Management High Availability
PMTR-14327 To move a Secondary Multi-Domain Management Server from one Multi-Domain Management HA environment to another, install the Secondary Multi-Domain Management Server from scratch in the new environment as a Secondary Multi-Domain Management Server and synchronize it with the Primary Multi-Domain Management Server. R80.20.M1
02497932 In a High Availability environment, if an administrator is locked on the Standby Management Server, the administrator is not locked and does not show as locked on the Active Management Server. Therefore, you cannot unlock the administrator from the Active Management Server.
  • To unlock the administrator, run the CLI command unlock-administrator on the Standby Management Server.
CPM-1167 Management High Availability is supported only between Management High Availability servers with the same build number.
To see the build number, run cpinfo -y FW1 

In a Management HA environment, Administrator created on the Primary Security Management Server via cpconfig cannot log in to SmartConsole of the Secondary Management Server until full sync from Primary to Secondary server is performed.

02367246 When a secondary Management server is added, the initial synchronization task starts automatically. Until it completes, the secondary peer status shows as "Failed to communicate with peer".
Wait for the initial synchronization task to complete. The peer status in the High Availability Status window will then show that the synchronization was successful. 
01948138 The initial full synchronization of a new High Availability server, either Security Management or Multi-Domain, can take a long time in large environments.  R80
01810119 High Availability CLI commands like 'set standby' and 'set active' that are part of the send_command tool, are no longer available. R77.30

In a High Availability deployment of Multi-Domain Security Management Servers, until the MDS that hosts the active Domain server has been upgraded, it is not possible:

  • To edit an administrator assigned to that Domain
  • To edit a client assigned to that Domain
  • To view global assignments of that Domain
Multi-Domain Security Management
PRJ-5065 Import of Multi-Domain Management Server fails when R80.30 Jumbo HotFix Take 19 is installed on the target machine and the source machine is R77.x. Refer to sk162032. R80.30
PMTR-31302 You can run the mds_import command on the Multi-Domain Server only after a Clean Install. If the mds_import command fails, you must reinstall the Multi-Domain Server. R80.20

In Multi-Domain Servers Management HA environment, if Administrator installs policy from the Active Domain on the Security Gateway / Cluster object and performs Management HA from the Active Domain to the Standby Domain, Administrator must install policy from the new Active Domain on the Security Gateway or Cluster object. Otherwise, when upgrading the Multi-Domain Servers to R80.30, SIC communication can be lost with the Security Gateway or Cluster Members.

  • Workaround: Change the state of the Standby Domain to the Active, and manually synchronize the Domains.
PMTR-10397 Before upgrading Multi-Domain Management Servers in High Availability deployment, all Domain Management Servers on the Primary Multi-Domain Management Server must be in the Active state.  R80.20.M1

Threat Prevention policy fails to open with the "Rulebase initialization failed" and "One or more errors occurred" error message after upgrade of Multi-Domain Server to R80.30.

  • Workaround:
    1. Assign the Global Policy (without assigning or installing other policies).
    2. Open the Threat Prevention policy.
    3. Remove the assignment of the Global Policy.

"Failed to save object....Server error is: An internal error has occured. (Code: 0x8003001D, Could not access file for write operation)" error when creating a Security gateway object on the Domain Management Server that is currently active on the secondary Multi-Domain Management server.

  • To resolve, run the "mdsstop ; mdsstart" commands on the secondary Multi-Domain Management Server.
PMTR-15294 To perform "Enable Global Use" on a Security Gateway, you must set the Domain, which manages this Security Gateway, and the Global Domain to the "Active" state on the same Multi-Domain Management Server.  R80.20.M1

R80.30 Multi-Domain Security Management does not support IPv6 address configuration.

PMTR-12257 In case of license expiration on one of the servers of a Multi-Domain Management High Availability setup, a full sync is required after applying the new license.  R80.20.M1

When running Global Domain Assignment on one Multi-Domain Server for a Domain that is active on a different Multi-Domain Server, the task can stall at 5%. After a few minutes a message shows : "timeout during task progress: Could not get information regarding task completion from MDS_1 'MDS_2'.

  • Workaround: Run Reassign Global Assignment on the Domain from the first or second Multi-Domain Management Server.
02491210 If two administrators create an admin account with the same name, after the first admin publishes a session, the second admin will not be able to publish or edit the admin account.
  • To fix, the session changes must be discarded.
02510367 The ability to edit the list of additional information fields that can be added to a Domain, administrator, and gateway is not supported in R80.10. R80.10
02408361 During mds_import, the incorrect "Failed to open file 'obsolete_objects.C' " message shows.
  • This message can be ignored.
02408823 The same system object (administrator, domain, permission profile, trusted client or Multi-Domain Server) cannot be managed from multiple peers. It can create sync failures between Multi-Domain servers.
  • If there is a sync failure, make sure sessions on a different peers do not lock the same object.
02463142 From a secondary Multi-Domain Management Server, cma_migrate gets stuck.
  • Run cma_migrate on the server with the active global policy.
After an upgrade, the global assignment fails with an error regarding multiple objects with the same name. If the search fails to locate the object in the domain, the object might be an unused OPSEC application permission profile and it can be deleted or modified using dbedit. Refer to sk116059. R80.10
- For Multi-Domain Log Servers, Remote Log Servers that are not defined as Domain Log Servers are not supported. R80
After a Global policy has been assigned to a Domain, the revert option in the Domain "Network Layer -> History" window no longer functions. R80
Each database can be migrated only once with cma_migrate. If you try to migrate the same database to another Domain Server, migration fails with the "Internal runtime error"... "The folder in the dleObject can't be null." error. R80
In a High Availability environment that includes more than two Multi-Domain Management servers, a synchronization problem between 2 specific Multi-Domain Management servers only shows when connected to one of those servers. The problem does not show when connected to a different Multi-Domain Management server in the environment. R80
01980812 After you define the SmartEvent object in the global database, first you must assign Global Policy to Domain Servers in order the Domain Level Only administrators can log in to SmartEvent. R80
01718384 You cannot add licenses from the Multi-Domain Management Server or Domain Management configuration windows or wizards. To add licenses, click "Manage Licenses and Packages" in the SmartConsole main menu. R80
01408631 You can use only one Global Domain, which is created automatically during installation. R80
01954364 When upgrading a Multi-Domain Security Management environment, you can change the IP address of the primary MDM, but not the IP address of secondary MDMs.  R80
01694997 Administrator groups and Domain groups are not supported and cannot be viewed or used in the SmartConsole. R80
02513874 In a Multi-Domain Management Server, OPSEC application permission profiles cannot be edited and are not visible on the Objects Explorer bar.
  • To change an OPSEC application permission profile, use the OPSEC application editor and create a new permission profile.
    Use dbedit/GuiDBEdit to delete old or unused profiles.
01582933 Private sessions are not synchronized between Multi-Domain Management Servers. A session that is open on one Multi-Domain Management Server cannot be seen or moved to a different Multi-Domain Management Server. R77.30
01810161 A Security Management server cannot be installed as a secondary Management for a Domain server. R77.30
01605414 There is no cross-Domain search for network objects. Search in each Domain for the specific network object. R77.30
01537986 An administrator with Manage Session permissions on a Multi-Domain Management Server but not on a specific Domain, can manage the session from Sessions view in the MDS level. Session publish may fail. R77.30
SmartConsole / Management Console
PMTR-29713 Adding rules to HTTPS inspection policy can take too much time. R80.30
PRHF-13460 In SmartConsole when editing a rule in a policy, the indicator of a change (a small violet box) on the scroll bar sometimes does not appear in the correct place. R80.30
PMTR-32595 "Take over failed" error appears when canceling an administrator session takeover.
  • This error can be safely ignored.
PMTR-31556 Detaching a cluster member from a cluster is not supported, it cannot be converted into a regular Security Gateway. R80.30
PMTR-33894 In a Security Gateway object that represents a Maestro Security Group, it is not supported to change the version from R80.20SP to other values. R80.30
PMTR-27027 SmartConsole displays an image of the appliance series rather than the specific appliance. R80.30
PMTR-27705 When installing a policy, "The policy included Blades that have an expired contract or a contract that is about to expire" warnings are displayed only for Application Control and URL Filtering and not for all Service Blades. R80.30
PMTR-31193 Search for disabled or expired rules in Access Control policy does not work.  R80.30
PMTR-25063 The "Groups" page / tab is not shown if you edit a predefined service. R80.20.M2
PMTR-29092 Sorting users according to expiration date is not supported. R80.20
PMTR-39387 Hitcount of Shared Inline Layer rules shows the sum of all rules it is used in as it is shared between all of them.  R80.20
PMTR-20430 R80.x SmartConsole is not supported for case-sensitive installation folder.
Installation of SmartConsole complets successfully, but SmartConsole fails to start with this error message:
[Window Title] C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\SmartConsole.exe
C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\SmartConsole.exe

The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
PMTR-12439 Desktop Policy tab does not appear in the following scenario:
  1. Open the SmartConsole in Read-Only mode, or log in with Read-Only credentials.
  2. In the left navigation panel, click Security Policies.
  3. In the Access Control section, click Desktop -> Open Desktop Policy in SmartDashboard.
  4. Legacy SmartDashboard opens without the Desktop Policy tab.
PMTR-24110 The "Lockout administrator's account after X failed authentication attempts" setting affects only the main SmartConsole application.
For Legacy GUI client applications, SmartEvent servers and Log Servers, administrator accounts are not locked out after multiple failed login attempts.
When creating a new Cluster object in SmartConsole with the Wizard Mode, if you do not add Cluster members or do not initialize SIC with the Cluster members, the "Optimizations" -> "Capacity Optimization" setting in the cluster object may set to "Manually", instead of the default "Automatically". The "Automatically" option is grayed out, if the OS of the Cluster object is unknown.


  1. Open the Cluster object.
  2. Go to the "General Properties" pane.
  3. In the "Platform" section, in the OS field, change from the "Unknown OS" to the real operating systems of the cluster members.
  4. Go to the "Optimizations" pane. 
  5. In the "Capacity Optimization" section, select "Automatically".
  6. Click OK and publish the session.
PMTR-15093 Domain Management Server and Domain Management Log Server must be removed form a policy package before deleting their representing objects.  R80.20.M1
PMTR-15156 Configuration of colors and icons in some Service objects does not survive upgrade from R77.x versions to R80.x versions R80.20.M1
PMTR-12437 In Full HA cluster, the "Install Database" operation is supported only on the Cluster object (and not on the individual cluster members objects).  R80.20.M1
PMTR-42458 Network groups that are used in a group with exclusion cannot contain non IP-based objects (for example, Dynamic Objects, Domain Objects etc.).  R80.10
PMTR-40848 When an inline layer appears more than once in an ordered layer, in logs that are generated from rules in that layer, the "Go to rule" link does not always navigate to the correct occurrence of the rule in the policy.
  • To find the other occurrences of the rule, use the packet mode search with the rule's information. For more information about packet mode search, refer to sk118592 
PMTR-44558 Non ASCII input in rule base search bar when using Google / Microsoft IME (Input Method Editor).  R80.10
02418418 After a Security Management server upgrade to R80.x, 0 applications appear in object bar although all applications appear in the rule base picker.
  • Workaround: Perform Application Control & URL Filtering update.
After upgrading Security Management Server from to R80.x, users cannot add suggestions to add objects to group - the options are grayed out. Refer to sk118276 R80.10
PMTR-34983 Cannot find the "Override categorization" object in the objects bar search.  R80.10
02450861 In SmartConsole, when creating a new object in a second Object Editor, the new object is not in the list in the original Object Editor.
  • Workaround: After you close the second Editor, click OK in the IF-MAP server editor. Open the IF-MAP server editor again.
PMTR-45007 In a rare scenario, SmartConsole installation might stuck at 36%. Refer to sk163592. R80.10

A Remote Access community object is not supported in the parent rule of an inline layer where the action is "Inline Layer".

  • Workaround: use "Any" instead of the Remote Access community object. You can use the Remote Access community object in the rules in the inline layer.

The Device and License Status of Threat Emulation is incorrect when there is a trial license on the Security Gateway.

  • Use the Logging -> License Status view. 
02445396 The SmartConsole package cannot be installed in a directory whose path includes non-English characters.  R80.10
02500777 When session details enforcement is configured, publishing a remote session is not blocked even if session details are not provided.  R80.10
02492692 This procedure for renewing an expired HTTPS Inspection certificate does not work:
  1. Open the SmartDashboard GUI client
  2. Renew the HTTPS Inspection certificate.
  3. Close SmartDashboard.
  4. Install the Policy in SmartConsole.

    SmartConsole shows the certificate is still expired, and the certificate is not renewed.
  • Workaround: After following the procedure, close and reopen SmartConsole.
02458203 Policy installation includes an implicit database install operation. As a result, the policy installation task in SmartConsole only completes after the end of the database installation task. This does not delay policy enforcement on the gateway. R80.10
When connected to a machine that runs both Security Management and Security Gateway (Standalone deployment) and has less than 6GB of RAM, SmartConsole will perform slowly and disconnections may occur during policy installation or an IPS update.
Running R80.10 Standalone configuration requires at least 6GB RAM. Running this configuration with less than 6GB RAM is not supported.
Specifically, 4400-12400 appliance models do not support Standalone with their default RAM (4GB), and require a memory upgrade to 8GB.
01878112 Cannot log into SmartConsole after changing the time in the Gaia Portal.
  • To resolve, restart the Management server using cpstop;cpstart commands or, for Multi-Domain Security Management, run mdsstop;mdsstart 
SmartConsole does not display one of cluster interfaces because of case sensitive name uniqueness. Refer to sk108264 R80.10
ACM-1140 Creating new services in R80.x is not supported via Embedded Dashboard. New service creation can be done only from SmartConsole. R80.10
When you create an SMB cluster using the Wizard mode, SmartConsole automatically assigns an incorrect IP "0.0.0.X" as the cluster main IP address.
  • Workaround: The admin must first publish the new cluster object, then configure the correct IP address before enabling any blade. If the cluster is created via 'Classic' mode, there is no issue.
PMTR-36940 When selecting a source or destination for a user object, cluster objects are not available for selection. R80.10
- R80.x SmartConsole on Windows 10 requires .NET Framework version higher than 4.0 R80
PMTR-70637 If the name of an imported HTTPS Inspection certificate file contains one of these strings, then Legacy SmartDashboard does not show this certificate in "HTTPS Inspection" > "Server Certificates":
  • default_{noformat} (example: default_MyCertificate)
  • _default (example: MyCertificate_default)
  • _default_ (example: My_default_Certificate)
  • https_ (example: https_MyCertificate)
  • _https (example: MyCertificate_https)
  • _https_ (example: My_https_Certificate)
  • ref_ (example: ref_MyCertificate)
  • _ref (example: MyCertificate_ref)
  • _ref_ (example: My_ref_Certificate)
  • holder_ (example: holder_MyCertificate)
  • _holder (example: MyCertificate_holder)
  • _holder_ (example: My_holder_Certificate)
Note: SmartConsole is able to show such certificate.
PMTR-66532 SmartConsole > "Logs & Monitor" view > "Logs" tab may show duplicate log records with partial data, if log entries are spread over several log files due to a log switch.
Log switch operation occurs in these scenarios on a Management Server / Log Server:
  • At midnight
  • When the size of the active log file reaches 2 GB
  • Based on user configuration (explicitly)

Slow rendering of SmartConsole and reaction to user interactions. Slow rendering can be a result of:

  • Running SmartConsole through Remote Desktop (RDP) sessions. See sk123734.
  • Environments with lower-end graphic hardware drivers. 
    Typical environments include Windows-Server 2012 and Virtual Machines.
    In this case, consider upgrading your DirectX driver or Graphics Card hardware.
01282274 SmartConsole installed on a computer without access to the Internet cannot open Help files. Refer to sk110774. R80
01800770 Disconnecting the SmartConsole session while creating or configuring VSX objects, can cause the management database corruption and Administrator will be unable to do any changes with VS. "Internal Error: Cannot get object XXX from table vs_slot_object" message pops-up.  R80
01864532 After a failure in the VSX cluster creation wizard, if Cancel is clicked, the wizard closes, but the VSX cluster and VSX cluster member objects are not deleted.
  • Workaround: Delete the VSX cluster and VSX cluster member objects manually. 
When publishing remote session, through the Sessions View, there is no option for updating the session name and the description. Before you can publish a session, you must connect to it and set the session name and description.  R80
01960696 The Tasks tab -> Script Results supports up to 10,000 characters only.  R80
02500051 In R80 and higher, multiple administrators can connect to the Management with SmartConsole in write mode, at the same time. Therefore, switching between Read only and read-write mode, which was often used in previous versions, is not an option in SmartConsole. R80
When trying to rename a time object in SmartConsole, this error message might show: "Failed to revert object. Server error is : N/A (Code: 0x800415A1, Object Not Found) . Please contact technical support". Refer to sk126052 R80
A customized role that has no write permissions, does not appear as read-only in the session view, although it is actually read-only. R77.30
SmartConsole is not disconnected after time specified in SmartConsole -> Manage & Settings -> Permissions & Administrators -> Administrators -> Idle Timeout.  R77.30
Application Control & URL Filtering
After upgrade, services defined in the Application Control rulebase are overridden with the Application's recommended services.
Refer to sk109711.
Content Awareness
PMTR-17156 The following apply to the "Archive File" Data Type: The Content Awareness blade inspects the "Archive File" Data Type. The "Archive File" Data Type is extracted, and its inner files are separately inspected together with the Data Type.
Therefore, during the policy configuration, administrator has to pay attention when using the "Archive File" Data Type in a Compound/Group Data Type and in an Inline layer parent rule.
  • Using a Compound/Group of "Archive File" with, for example, "PCI - Credit Card Numbers", does not match the archive that contains a file with the credit card numbers. You can use a specific File Type with "PCI - Credit Card Numbers" in this rule.
  • Using the "Archive File" in a rule that leads to Inline Layer does not match the Data Type inside that layer. You can use a specific File Type in this rule.
  • If the "Archive File" is located above other Data Types, the lower rule can be matched for some of the inner files, in addition to the rule that contains the "Archive File".
02436860 Content Awareness supports HTML forms using URL encoding (also known as Percent-encoding). HTML traffic, encoded (binary to text encoding) as Base64 and NCR, is not properly inspected for content. R80.10
02455334 Content Awareness can inspect different types of files, of any size. A Web browser or FTP client may use several connections to upload or downloaded a file. For web browser this typically happens when downloading large PDF files from the Internet. In those cases, the Security Gateway inspects each connection separately. This may affect its ability to inspect text inside the file. R80.10
01917734 Binary Certificate *.cer files are not properly matched to the 'Certificates and Private Keys' Data Type. R80.10
Content Awareness supports HTTP, HTTPS, SMTP and FTP protocols on any ports and it is fully integrated with the Access Control unified rule base. Traffic over QUIC and WebSocket is not inspected. However, it is possible to use 'Quic protocol' / 'WebSocket protocol' in a new Application rule to either block or allow this traffic.
Google Drive has its own internal methods within its protocol, therefore file downloads and uploads, from and to Google Drive are not properly scanned by Content Awareness. However, it is possible to use Google Drive in a new Application rule to either block or allow this traffic.
01998174 Content Awareness supports more than 60 character sets for text files, including Japanese, Korean, Greek, and Arabic. If the inspected traffic does not include a supported character set, Content Awareness uses UTF-8 for decoding.
To see the list of supported charsets, and to learn how to change the default charset, see sk116155.
02452100 Content Awareness supports Data Types based on file name. In specific HTTP traffic where the file name is not part of the URL or content-disposition header, the file name may be incorrect. R80.10
Identity Awareness
In some scenarios, AD testing fails with core dumps. Refer to sk122472. R77.30
Threat Prevention / Threat Extraction
PMTR-28828 ICAP is not supported when Anti-Virus Deep Scan, Threat Extraction over HTTP or Threat Emulation hold mode is set. R80.30
Threat Extraction for Web-downloaded files is not supported on IPv6 traffic. R80.30

CRL validation is not supported in pure IPv6 environments (when IPv4 addresses are not configured on the Security Gateway's interfaces).

02511908 On pre-R80.10 gateways managed by R80.x Security Management server, Access Roles and CloudGuard are not supported in all Threat Prevention and IPS rules on the gateway. This limitation does not apply to R80.x gateways.  R80.10
ICAP Server
PMTR-16958 The ICAP Server feature is not supported in VSX mode deployment.  R80.20
- Some IPS protocols from early releases are discontinued. If these are mistakenly included in the Firewall Rule Base, policy installation will fail. For the list of Deprecated protocols and services that are no longer used by the IPS blade, refer to sk103766. R80
Thresholds for 'IPS Bypass under load' are not tunable in Full HA environment. Refer to sk112659 R77.30

"Internal error occured" message when trying to assign/reassign a Global Configuration at the same time that an IPS update is running on a local Domain.

  • Workaround: First run the IPS update on the local Domain. Then assign/reassign the Global configuration. 
DLP can apply visible or hidden Watermark (for forensic tracking) to Office Open XML formats (DOCX, PPTX and XLSX) as a rule action in a DLP rule base.
Refer to sk117413 if DLP Watermark is used.
Logging / SmartLog
PMTR-46533 Logs that are sent from gateways in syslog format are missing the “Action” and "Rule" fields.  R80.20

After upgrade, the Log Exporter does not start, fully update or show pre-upgrade exporters. 

  • To update and start, run: cp_log_export reconf; cp_log_export restart
PMTR-22189 After reverting to a R80.10 or R80 version, the log files and log indexes that were created on the R80.30 will be lost.
If you upgrade again to R80.30, all logs will be visible again with one exception - the log index created on the day of the revert (from R80.30) may be partial. 

In a rare scenario on Multi-Domain Server/Multi-Domain Log Server, several Domain Indexer processes may fail with core dump, printing "Failed to start web server (Probably another server listens on the same port)" message into $INDEXERDIR/log/log_indexer.elg file.

  • Workaround: recreate the IpPort.xml file by running the below commands on MDS/MLM:
    • evstop
    • rm -f $RTDIR/conf/IpPort.xml
    • mdsstart
PMTR-12635 When you right-click in an Anti-Virus or Anti-Bot log from R77.30 Security Gateways and select "Save as Packet Capture...", it opens an email file with the attached packet capture file, instead of saving it. This is the same behavior as in the option "View Packet Capture".  R80.20.M1
PMTR-25156 Import of syslog messages from a third party to Check Point Log Server is supported only over UDP (TCP is not supported).  R80.10
PMTR-44569 A single Log Server can support up to 1024 clients sending logs to it.  R80.10
02326352 Reading logs through LEA which were configured manually on the SmartLog custom settings file is not available in R80.x R80.10
02459033 On Security Management Server with "Enable Log Indexing" option not selected, and a dedicated Log Server with "Enable Log Indexing" option selected: When you connect with SmartConsole to the Security Management Server, the Logs view shows the logs of individual log files. It is not possible to get a unified view of all the logs. R80.10
02478533 In a global SmartEvent configured in Multi-Domain environment, SAM rules are not being created by events auto-reactions. Refer to sk86941. R80.10
02478527 Purge, log switch and fetch file are not supported from SmartConsole. R80.10
02444795 When using the Check Point Management Server as an external log server for a locally managed Small Office appliance, SmartLog is not supported. Only SmartViewTracker is supported for this configuration. R80.10
02488000 In Management High Availability, the indexing mode should be the same on both primary and secondary servers. R80.10
02495815 Correlated "Web Browsing" events are not shown by default.
  • To see: in SmartEvent, go to Event Policy -> Legacy ->Web Browsing, right-click and select "Event Format". Replace the field "URL" with the field "Resource".

In a Multi-Domain Management environment, you cannot have a dedicated Log server for a specific Domain Management.

  • Workaround: configure a Multi-Domain Log servers with only one CLM.
02022294 Fetch local files from a remote machine is available from command line only.  R80

Correlation units can be added to a remote Log server in this way only:

  1. In SmartConsole, edit the Correlation unit object and configure it as a Log server.
  2. On the SmartEvent server, go to the Correlation unit policy configuration and configure the Correlation unit on the SmartEvent server to read the logs from the remote Log server configured in Step 1.
01914623 SmartView graphics do not display properly in Internet Explorer. Accessing SmartEvent server from the web (SmartView) is supported only from Google Chrome and Mozilla Firefox.  R80
- SmartLog Indexing mode is not enabled by default after upgrade or new installation, on Smart-1 205, Smart-1 210, or Open Servers with less than 4 cores. R80
- To change SmartLog mode from Indexing to Non-Indexing on a Domain Management Server or Domain Log Server, edit the Domain Server object on the Domain level. There is no option to change the entire Multi-Domain Server or Multi-Domain Log Server to Non-Indexing mode. R80
- In SmartLog Non-Index mode: free text search is applied only on specific fields like source, destination, service, etc. , there is no Top results pane, and the Threat Prevention Rulebases and Profiles logs tab do not show log results. R80
- Users connected with SmartConsole to specific Domain, will not be able to see Global objects assigned to this Domain in SmartLog logs results, and cannot search by Global objects (but can search by IP address). R77.30
- The 'Filter' feature of Log Exporter is not supported. For details and updates refer to sk122323.  R80.30
SmartView Monitor
00545271 Block Intruder (SAM) is not supported. R80
"Top QoS Rules" view in SmartView Monitor shows that almost all traffic matches the "No Match" rule when SecureXL is enabled on Security Gateway. Refer to sk118720 R77.30
PMTR-21615 A query that refers to "Scan result" and "Destination DNS Hostname" fields will not be resolved. R80.20
PMTR-5701 The version of a dedicated SmartEvent Server has to be the same or higher than the version of the Security Management Server. Refer to sk133954. R80.20.M1
- SIC problem with the global SmartEvent object managing a Global SmartEvent object from the Domain/CMA that has the global object assigned to it. R80.10
02502558 SmartEvent cannot be enabled on a 5400 Security Appliance. R80.10
02478455 Events Grid is missing from SmartEvent. R80.10
02478452 The Ticketing feature is missing from SmartEvent. R80.10
02422716 For SmartEvent connected to R77.x Security Management Server or Multi-Domain Management Server: If an object is not listed in the Log Servers table in the Correlation Unit settings, change the object from the SmartConsole (for example, its color). This will cause the re-synchronization of the object. R80.10
02484638 When using R77.30 gateways, after disabling Firewall sessions in the SmartEvent policy, the records of Firewall sessions disappear from reports and views. If you enabled Firewall sessions in order to see Firewall data in reports or views, generate the report or examine the view *before* disabling Firewall sessions.  R80.10
02499980 For Global SmartEvent connected to a Multi-Domain Management Server: Search suggestions from SmartConsole appear for Super Users only (Multi-Domain Super User and Domain Super User). R80.10
Legacy SmartEvent GUI crashes with core dump file at 65% "Getting list of active products..." when connecting directly and not with SmartConsole R80.10.
Refer to sk120076.
MPTT-265 Users using the "Check Point Password" method for authentication to SmartConsole and are configured with the "User must change password on next login" option, must login to SmartConsole and change their password before using SmartView Web application. R80
PMTR-39873 Login to SmartView Web application is supported only using Check Point Password authentication.  R80
SmartEvent stability problem while connecting to Multi-Domain Management. Refer to sk112238. R80
02496726 Global SmartEvent's disk space maintenance policy is not configurable via GUI. Minimum default threshold for cleanup is 5GB (5000Mb). Refer to sk117317 for manual configuration instructions. R80

On a R80.x dedicated SmartEvent server which assigned to MDS, when you enable or disable a blade, the license information is not immediately updated. An automatic updates takes place at midnight. To update immediately:

  1. On server's command line, run:
    $CPDIR/bin/esc_db_complete_linux_50 activation_data entitlement_data.

  2. If you manually change a license or contract, the changes take effect immediately.
- SmartEvent is not supported on Full HA environment.  R77.30
02331551 Not possible to generate separate report for each Domain Management Server in R80.x SmartEvent. Refer to sk113494. R77.30
PMTR-12033 "Update CONF failed: The plug-ins that are installed on the Security Management server do not match the plug-ins that are installed on the Log Server" error when installing database from pre-R80 Security Management server on SmartEvent or Correlation Unit running R80 and higher.
Refer to sk110894.
01940335 In R80.x, you can only define SmartEvent at the global level and then configure it to read logs from one Domain or a number of domains. SmartEvent cannot be defined in a specified domain. R77.30
PMTR-14226 When changes to a ROBO Gateway object are not published, unexpected shutdown of the Security Management Server or SmartProvisioning GUI client might leave the ROBO Gateway object in a locked state.
PMTR-1568 When working with LSM managed Security gateways in a Management High Availability environment, creating and working with LSM gateways must be consistent, they can only be used in the Security Management server they are created in.
Using the secondary Security Management server might lead to inconsistent actions/status related to LSM objects.
PMTR-3724 It is not possible to configure internet connection over DSL for 1100, 1430, 1450 appliances using SmartProvisioning. R80.20.M1

After a major upgrade of the Multi-Domain Management Server, opening the SmartProvisioning client fails, displaying "SmartProvisioning was not enabled on the Security Management Server or no valid license was found..." error.

  • To resolve, enable LSM on each relevant Domain Management server by running the "LSMenabler on" command.
PMTR-15599 SmartProvisioning R80.30 does not support LSM Profiles of type "Check Point Appliance/Open Server Gateway" with version "R80.10" (lower versions are supported).  R80.20.M1
VPN tunnel with ROBO Gateway managed via SmartProvisioning can not be established after upgrading the Security Management Server.
Refer to sk106628.
PMTR-8209 After a major upgrade to a Security Management Server, LSM profiles lose their installed policy and new devices attached to them are not able to fetch a policy.
  • To resolve, install policy on the LSM profiles.
PMTR-18774 In R80.30, SAM is supported only for non-accelerated usage. Traffic connected to the Acceleration-ready 10G Interface Card (CPAC-ACCL-4-10F-21000) is handled by the host. 10G Ports on the CPAC-ACCL-4-10F-21000 cannot be assigned as SAM ports in R80.30.  R80.20
PMTR-34831 CCP encryption is not supported when an R80.30 cluster is managed by an R80.10 Security Management. R80.30

ClusterXL R80.20 and higher does not support Load Sharing mode. Therefore, SmartConsole blocks such configuration with a warning message.

Dynamic Routing / Advanced Routing
PMTR-13658 In PIM Dense Mode, when a new PIM router joins the existing network, it may take up to two cycles of PIM prune timer and/or downstream IGMP report interval, for the intended multicast traffic to start flowing.
  • To improve the PIM-DM responsiveness, user can enforce the local-groups / static-groups configuration.
PMTR-4925 When advertising IPv4 routes over an IPv6 BGP session, one of the following needs to be true:
  1. Routemap is used to set the nexthop of the IPv4 routes
  2. The interface used for the BGP session needs to have an IPv4 address 

When advertising IPv6 routes over an IPv4 BGP session, one of the following needs to be true:

  1. Routemap is used to set the nexthop of the IPv6 routes 
  2. The interface used for the BGP session needs to have an IPv6 address
PMTR-19481 PIM is not supported on a Security Gateway / Cluster, when Route Based VPN is configured. R80.20
On a Security Gateway that is configured with DHCP relay and automatic Hide NAT for the network(s) that the DHCP requests come from, DHCP offers are dropped at the gateway.
This message shows: fw_log_drop_ex: Packet proto=17 -> dropped by fw_conn_inspect Reason: post lookup verification failed;
  • Workaround: before the Hide NAT rule, add a NAT rule that prevents the translation when traffic is on port 67, and is going to the DHCP server. Make the NAT similar to this:
    Original Packet:
    Source = Source network(s) for DHCP requests      
    Destination = DHCP server
    Service = UDP_bootp 

    Translated Packet:
    Source = Original
    Destination= Original
    Service = Original

01474954 Fast failback with OSPF GR is not supported. A restart or failover during GR results in traffic outage.
  • To prevent: wait for OSPF GR to finish. Use "show ospf interfaces" or "show ospf summary" commands to see the status.
01685327 BGP routes cannot be used to establish connections to Multi-hop peers.  R80.10
01490849 In VRRP mode, the OSPF state is not synchronized and a new master cannot take the helper responsibility from the previous master.
  • To prevent: do not fail over members if an OSPF neighbor is in the process of restart.
01499120 A change in topology can cause an unsuccessful exit of OSPF GR.
  • To prevent: make sure there are no route or topology changes during the process.
In VSX, BGP Multi-hop does not work correctly when configured on a Virtual Router. Do not configure it. R80.10
01920724 RouteD with BGP Multi-hop consumes 100% CPU. If RouteD gets a route to the BGP peer from the peer itself and that route has a lower rank than the route used to establish the BGP connection then this route becomes active and routed starts using it to connect to the peer. This causes the BGP peer route to be deleted and return back to the original route since in BGP Multi-hop routed cannot use BGP routes to connect to peers. This scenario repeats endlessly and causes the high CPU utilization.
  • To prevent: make sure that self-routes do not become active in a BGP Multi-hop deployment.
- Explicit conversion is not supported.  R80
The "vsx_util reconfigure" command fails with "Failed to fetch configuration information from". Refer to sk98001. R77.30

An upgraded cluster member goes into Ready state after the reboot, even before the rest of the cluster members are upgraded.

  • Workaround:
    1. Run the cphaprob state command to verify that all the Virtual Systems are in Ready state.
    2. Run the ps -elL | grep fwk command to verify that fwk process is running on every Virtual System.
In SmartView Monitor, Firewall History and System History system counters do not show any data. R77.30
01548786 The "vsx_util change_mgmt_subnet" command does not support IPv6.  R77.30
"CLINFR0699 Invalid command" error when a user with read-only Gaia OS role runs the "set virtual-system" command on VSX Gateway. Refer to sk118693 R77.30
00892773 VTI interfaces are not supported in VSX mode.  R77.30
01562612 If a Virtual System is the Hub of a Star VPN Community, it cannot support SmartLSM gateways as satellites.  R77.30
01618097 "vsx_util reconfigure" command on Security Management Server / Domain Management Server fails to resume with "Error: Interface 'Interface_Name' exists in the management database, but not on the gateway". Refer to sk105441 R77.30
Endpoint Security (SmartEndpoint)

After an upgrade to R80.30 with E2 AM engine (on the Primary Management Server and Policy Servers), the E2 AM engine fails to download updates.

  • Workaround:
    1. Connect to the command line on the server
    2. Back up the $UEPMDIR/engine/conf/updates/bin/bdav/mirror.cnf file:
      cp -v $UEPMDIR/engine/conf/updates/bin/bdav/mirror.cnf{,_BKP}
    3. Edit the $UEPMDIR/engine/conf/updates/bin/bdav/mirror.cnf file with Vi editor.
    4. In the variables that point to paths, change the version to "R80.30"
    5. Save the changes and exit the Vi editor
    6. Create these empty directories:
      mkdir -p $UEPMDIR/engine/conf/updates/data/bdav/av32bit
      mkdir -p $UEPMDIR/engine/conf/updates/data/bdav/av64bit
      mkdir -p $UEPMDIR/engine/conf/updates/data/bdav/avc3_sig
      mkdir -p $UEPMDIR/engine/conf/updates/data/bdav/avc3_exc

When you enable the Endpoint Policy Management blade on a Security Management Server, the connection to these services automatically changes from the default port 443 to port 4434:

  • Gaia Portal
  • SmartView Web Application
  • Management API Web Services
If you disable the Endpoint Policy Management blade, the services connection port automatically changes back to the default 443.

"An internal server fault has occured" server error is shown when logging in to the SmartEndpoint GUI client with a custom administrator created in SmartConsole with the name "endpoint".

  • Workaround: Create an administrator with a different name.
Mobile Access
If you use Outlook Anywhere application with Mobile Access Reverse Proxy, and then want to disable Outlook Anywhere or Reverse Proxy, perform:
  1. Delete Outlook Anywhere rule from reverse proxy.
  2. Run "cvpnrestart --with-pinger" to close all Outlook Anywhere open connections.
    If you do not perform step 2, open connections of Outlook Anywhere will not be closed and users can still work with it.
02361011 When using Mobile Access file shares with VSX, the DNS resolving of the hostname might not work correctly with file shares.
  • Make sure that the /etc/resolve.conf file is configured properly or use this workaround:
    Change the value of 'vsxMountWithIPAddress' property in $CVPNDIR/conf/cvpnd.C file from 'false' to 'true'. The file share will use the host IP address for the mount instead of the hostname. 
02421046 After upgrading a Standalone (Management and Gateway) or VSX deployment with Mobile Access blade enabled, the "Allow Dynamic ID for mobile devices" option might be enabled by default, even if Dynamic ID was not configured prior to the upgrade.
  • If you do not want Dynamic ID authentication for Capsule Workspace users, disable it in:
    Gateway Properties -> Mobile Access -> Authentication -> Compatibility with Older clients -> Settings -> Capsule Workspace section -> clear Enable DynamicID.

    For VSX, this configuration is done per Virtual System.
The Mobile Access Portal does not support Web-Form SSO for Citrix StoreFront Web interface. R80.10
01838105 Internet Explorer 9 does not allow the HTML5-based new user interface of Mobile Access File Sharing. If you attempt to use IE9, the Security Gateway uses the old UI for File Sharing.  R80.10
01838105 Internet Explorer 9 does not allow the HTML5-based new user interface of Mobile Access File Sharing. If you attempt to use IE9, the Security Gateway uses the old UI for File Sharing.  R80.10
When users are connected to the Mobile Access Gateway with SSL Network Extender in Application Mode, Downloaded-from-Gateway applications do not work inside Endpoint Security On Demand Secure Workspace.  R80.10
02434256 Multiple authentication schemes or realms that were configured in GuiDBedit do not persist after an upgrade to R80.x.
Refer to sk115856.
02466757 When Mobile Access is included in the Unified Access Policy, in Mobile Access Authorization logs -> Log Details -> Matched Rules, the Mobile Access Application name and Category do not show.  R77.30
Mobile Access Portal supports Outlook Web App 2013 / 2016 only with the Path Translation (PT) method. The Hostname Translation (HT) method is supported when cookies on the endpoint machine are configured. The URL Translation (UT) method is not supported.  R77.30
02457791 Occasionally on Windows XP, the desktop background inside SecureWorkspace might appear distorted.  R77.30
- Mobile Access does not support viewing or editing files with 'Office Online apps', Microsoft's browser-based Office applications. Outlook Web Access is supported, however you cannot open or edit Office Online app files from emails. R77.30
PMTR-8855 If a Remote Access VPN client roams from a NATT tunnel (which the Security Gateway accelerates) to a TCPT tunnel (which the Security Gateway does not accelerate), all the existing accelerated connections from the Remote Access VPN client are terminated on the Security Gateway. New connections from the Remote Access VPN client are established as expected. R80.20

Communication errors occur between the Security Gateways managed by R80.20 M1 Multi-Domain Server and participating in Global VPN Communities when there are more than one certificate for the same Internal CA.
Refer to sk136972.

02498996 When using Trusted links, encrypt and decrypt logs are issued even though the traffic on the links is not encrypted. R80.10
02455402 The VPN client shows as "Not Compliant" when it is not compliant according to the local.scv file, even if SCV is disabled.
  • Workaround: Configure the VPN site again on the client. 
02369930 NAT-T initiator is not supported on VSX Gateways. R80.10
01874986 Convert Traditional VPN to Simplified is not supported. R80
When using a VPN client, activity logs are not generated for ICMP traffic. R77.30
02065326 R77.30 and lower gateways do not support R80.x gateways that are configured as NAT-T initiators. The R77.30 and lower gateways only recognize 3rd-party devices for NAT-T initiation. R77.30
  • DAIP devices deployed as VPN Satellite gateways, do not support VPN link fail-over between a static link (using permanent IP address) to the DAIP link, and vice-versa.
  • Trusted interfaces are not supported for DAIP devices.
02564507, 02570956 Client Setting "Calculate IP based on topology" breaks when using host. Refer to sk120121 R77.30
02702969, 02706012  Security Gateway accepts an other Diffie-Helman group then is configred. Refer to sk122438 R77.30
RADIUS authentication fails for LDAP users as the gateway uses sAMAccountName and not UPN when UPN is needed.
Refer to sk122477

After an upgrade of a Management Server with enabled Compliance blade from R77.20 or lower versions to R80.x:

  1. The "Dev Mode: ON - Syntax error: Unable to get property 'icon' of undefined or null reference at line: undefined" error can appear in the Compliance blade reports.
  2. "Compliance Statuses" contains the words "Low" instead of "Poor" and "High" instead of "Good".
Refer to sk123613.
PMTR-44233  Compliance blade does not support Hit count in the firewall best practices. R80.10 
02458793 In a Multi-Domain Management environment, in the local domain policy, some Compliance best practices, which validate the status of rules in the policy, incorrectly identify the section header, "Parent section for domain rules," as a rule, and report it as not valid.
  • Workaround: manually exclude this result from the Best Practices view.
    In the Best Practices view, select the practice. In the bottom pane -> Relevant Object section -> double-click the desired rulebase object and disable the rule/section from the list.

Compliance Blade regulation reports do not contain the Best Practices themselves.

  • To see the Best Practices, deploy a SmartEvent Server, enable SmartEvent and create a customized report. 

Compliance Blade does not contain Compliance Overview Report.

  • To have the Compliance Overview Report, deploy a SmartEvent server and enable SmartEvent. Then find it at Logs & Monitoring -> new tab -> Reports -> Compliance Blade. 

The SmartConsole client is not aware of license or quota changes in real time - Alert for 'License quota Exceeded' does not pop-up immediately when the license quota is exceeded.

Reopen SmartConsole in Compliance blade to see the license changes.
Quota data changes in the entitlement or Compliance will be updated after:

  • Compliance midnight scan
  • License changes
  • cpstop;cpstart
PMTR-21435 Policy verification fails if the policy contains GTP or Diameter services, and you install it on an R80.30 Security Gateway.
Refer to sk120141
00829371 SCTP or Diameter objects cannot be the service of a manual NAT rule. Static NAT will still be applied for rules that match SCTP if the service is set to "Any". All NAT methods can be applied for Diameter over TCP traffic if the service is set to "Any".  R77.30
PMTR-26017 Values set for Maximum rule weight and Default weight of rule in the QoS Global properties window in SmartConsole are not applied when creating a new QoS rule. R80.30
- Convert QoS from Express to Traditional is not supported. R80.10
No warning is displayed if an empty network group object appears in the source or destination column.  R77.30
02508239 "No Such Instance currently exists at this OID" error message after installing R77.30 Jumbo Hotfix Take_225. Refer to sk117353. R77.30
Output of the "snmptranslate" command returns different OIDs for objects in "chkpntTrap" branch. Refer to sk108697. R77.30
PMTR-4311 SNMP is not supported on Multi-Domain Management / Multi-Domain Log servers.  R77.30
Smart-1 Appliances
If you upgrade to R80.30 on Smart-1 3050 / 3150 with Intel 82598ES 10G active network card, refer to sk146512. R80.20
Small Office Appliances
HCL-122 Clean installation of R80.30 on a RuggedCom RX1500 appliance is not supported with CPUSE (only from a USB device). R80.30
PMTR-3327 After upgrade, you must install Access Policy before installing Threat Prevention Policy. Otherwise, the Threat Prevention Policy installation may fail. R80.20 M1

In Small Office appliance policy installation, services that are manually configured with INSPECT code including the definition "CALL_XLATE_FOLD_FUNC (..." will cause a policy installation failure.

  • Workaround: remove the "_FUNC" from the definition and use "CALL_XLATE_FOLD (..."
01939263 "Commit function failed" error on policy installation failure on 1100 series appliance.
Refer to sk105217.
"SIC error" status might occur when the gateway object is defined in a "Management first" scenario before it is deployed, but the device's IP address is already accessible. The Security Management tries to create SIC with the gateway's IP address. Instead of the policy ending in a "waiting for first connection" status, an error message states the SIC status must be rectified first. R77.30

In an extremely rare scenario, after an appliance boots, names of some interfaces might contain "_rename" after their usual names. For example: "eth5_rename", "Sync_rename".

  • Workaround: Reboot the appliance. 
HCL-12 The HP ProLiant DL380 Gen10 does not detect all USB devices, including various USB flash drives (regardless of its content). This is not a software issue.
If a bootable USB device (with Check Point Gaia, CentOS or any other OS) is not recognized by this server, try a different USB device vendor.
CloudGuard Controller
For R80.30 CloudGuard Controller Known Limitations, refer to sk128612

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