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RADIUS/TACACS+ users fail to change the default admin password when running the First Time Wizard
Symptoms
  • The built-in administrator configures RADIUS/TACACS+ server authentication on the device and grants a RADIUS/TACACS+ user permission to run the First Time Wizard.
  • RADIUS/TACACS+ user navigates to the page "Authentication Details" and changes the default admin password. Changing the default admin password does not take effect after finishing the First Time Wizard.
  • The built-in administrator gets the message "Access denied" when being authenticated with the new password.
Cause

The First Time Wizard is configured to change the password of the logged-in user instead of the password of the built-in administrator.


Solution

Solution 1

  1. Login to the WebUI as a built-in administrator.



  2. Run the wizard to complete the first time configuration of the system.

Solution 2

  1. Login to the console as a RADIUS/TACACS+ user, or built-in administrator.



  2. Login to Clish.
  3. Change the default admin password:

    Hostname> set user admin password

  4. Save the configuration:

    Hostname> save config

  5. Login to the WebUI as a RADIUS/TACACS+ user.
  6. Run the wizard to complete the first time configuration of the system.

Related Solutions

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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