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Endpoint Security Client fails to connect to the Endpoint Security Server Technical Level
Symptoms
  • Endpoint Security Client fails to connect to the Endpoint Security Server.
  • In %DADIR%\logs\cpda.log on client machine, the following error can be seen:
    DATE TIME  14f4 Sending request: HTTP, body size: 1611, Proxy: DIRECT, useCache: No, connTimeout: 20000, sslTranTimeout: 0, Url:
    http://X.X.X.X:80/cp/connectionPoint/syncreq (CHTTPCall_curl::sendReq_internal) 
    DATE TIME  14f4 Send succeeded, Got HTTP response body size: 154 bytes (CHTTPCall_curl::sendReq_internal) 
    DATE TIME  14f4 HTTP response code: 500 (CHTTPCall_curl::sendReq_internal) 
    DATE TIME  14f4 ---ERROR--- Unexpected HTTP response code: 500 (CHTTPCall_curl::sendReq_internal) 
    DATE TIME  14f4 ---ERROR--- Response without escape chars (possible truncated):  
    Server Exception: TICKET_NUMBER = XXXXXXXXX. A server exception occurred. Look for this TICKET_NUMBER in the log of the last contacted server for details.
     (CHTTPCall_curl::sendReq_internal)
    DATE TIME  14f4 HTTP_ERROR_RANGE: HTTP server error code (CHTTPCall_curl::sendReq_internal)
    DATE TIME  14f4 Server error. Not checking more proxies (CHTTPCall_curl::sendReq)
    DATE TIME  14f4 ---ERROR--- Failed to send request (or problem with response) (CCPPeer::sendReq)
    DATE TIME  14f4 ---ERROR--- Failed to send request (or problem with response) (CCPPeer::sendRaw)
    DATE TIME  14f4 ---ERROR--- Failed to send Sync message (or problem with response) (CDAProtocol::sendSynchronization)
    DATE TIME  14f4 ZDxCall{"Detailed":"", "ID":"DA", "Status":2} (CheckPoint::Common::CZDxWrapper::sendRequest)
    
  • In $UEPMDIR/logs/server_messages.log file on the Endpoint Server, the following error can be found:
    [DATE TIME] ERROR Dispatcher-Thread-10 - A server exception occurred while handling an endpoint request. Request size: 1611, scheme: http, port: 80, uri:
     /cp/connectionPoint/syncreq, ip: /X.X.X.X:51883, opType: SYNC_REQUEST, useZpdoc: true (ConnectionPointServlet)
    com.checkpoint.uepm.connectionpoint.ConnectionPointException: TICKET_NUMBER = XXXXXXXXX. com.checkpoint.uepm.UEPMException: com.checkpoint.uepm.UEPMException
    	at com.checkpoint.uepm.connectionpoint.ServletUtils.handleException(ServletUtils.java:92)
    	at com.checkpoint.uepm.connectionpoint.ConnectionPointServlet.doPost(ConnectionPointServlet.java:293)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    ...
    Caused by: com.checkpoint.uepm.UEPMException: com.checkpoint.uepm.UEPMException
    	at com.checkpoint.uepm.policyassignmentssm.calculator.impl.
    RuleBaseCalculatorAdapterImpl.calculateAssignedPolicies
    (RuleBaseCalculatorAdapterImpl.java:135)
    	at com.checkpoint.uepm.policyassignmentssm.message.SynchronizeHandler.generateSynchronizeResponse(SynchronizeHandler.java:103) 
    	at com.checkpoint.uepm.policyassignmentssm.PolicyAssignmentUSM.handleSynchronize(PolicyAssignmentUSM.java:103)
    	at com.checkpoint.uepm.connectionpoint.handler.SyncRequestHandler.handleRequest(SyncRequestHandler.java:90)
    	at com.checkpoint.uepm.connectionpoint.Dispatcher.dispatch(Dispatcher.java:222)
    	at com.checkpoint.uepm.connectionpoint.ConnectionPointServlet.doPost(ConnectionPointServlet.java:270)
    	... 17 more
    Caused by: java.lang.NullPointerException
    	at com.checkpoint.uepm.policyassignmentssm.calculator.impl.RuleBaseCalculatorAdapterImpl.calcAssignedUsersOneCheckPolicies(RuleBaseCalculatorAdapterImpl.java:549)
    	at com.checkpoint.uepm.policyassignmentssm.calculator.impl.RuleBaseCalculatorAdapterImpl.cal
    
  • The issue can exist in an environment where Full Disk Encryption Blade is used.
Solution
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