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Endpoint Security Server database fails to load Technical Level
Symptoms
  • Endpoint Security Server database fails to load.
  • The user is unable to connect to SmartEndpoint.
  • Server_messages log states Database not running:
    TICKET_NUMBER = 1489442297. COMMAND_NAME = getAllGeneralConfigurationCommand.
    
            at com.checkpoint.uepm.backend.is.commands.GetCommand.execute(GetCommand.java:81)
            at com.checkpoint.uepm.backend.is.infrastructure.TransactionManager.executeSingleGetCommandActual(TransactionManager.java:550)
            ... 35 more
    Caused by: com.checkpoint.uepm.api.epsbackend.is.EpsRuntimeException: Failed to open Read connection.
            at com.checkpoint.uepm.backend.is.infrastructure.DbTxHolderIbatis.getSqlMapSession(DbTxHolderIbatis.java:102)
            at com.checkpoint.uepm.backend.is.dao.DaoAbstractImpl.getSqlMapSession(DaoAbstractImpl.java:32)
            at com.checkpoint.uepm.backend.is.dao.GenericDaoImpl.getBeansCollection(GenericDaoImpl.java:118)
            at com.checkpoint.uepm.backend.is.commands.genericcommands.GetBeansCollectionCommand.executeSpecificGet(GetBeansCollectionCommand.java:58)
            at com.checkpoint.uepm.backend.is.commands.GetCommand.execute(GetCommand.java:72)
            ... 36 more
    Caused by: java.sql.SQLException: Database not running
            at com.checkpoint.uepm.db.DbConnectionProviderUSM.getReadConnection(DbConnectionProviderUSM.java:77)
            at com.checkpoint.uepm.backend.is.infrastructure.ConnectionHandler.getReadConnection(ConnectionHandler.java:104)
            at com.checkpoint.uepm.backend.is.infrastructure.DbTxHolderIbatis.getSqlMapSession(DbTxHolderIbatis.java:100)
            ... 40 more
    
Cause

The issue is caused by a corrupted deployed_rule_base_entry table. 


Solution
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