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Topology is missing from NSX Cluster after upgrading Security Management Server from R80.10 Technical Level
Symptoms
  • Topology information is missing from NSX cluster and policy installation will fail after performing the following steps:
    • Upgrades a Security Management Server to an R80.x version
    • Connects with the SmartConsole to the Security Management Server
    • Opens an NSX cluster object's properties
    • Opens the "Network Management" page
Solution

Contact Check Point Support to get a Hotfix for this issue.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.
For faster resolution and verification please collect CPinfo files from the Security Management and Security Gateways involved in the case.


In affected systems, perform the following:

  1. For R80.20 GA, install R80.20 Jumbo Hotfix Accumulator Take 17 and then contact Check Point Support for an additional dedicated hotfix.
    If you are running R80.20.M2, skip to step 2.

  2. Connect to the command line on the Security Management Server.

    On the Multi-Domain Management Server, go to the context of the relevant Domain Management Server:
    mdsenv <Name or IP Address of Domain Management Server>

  3. For all clusters under Domain, run:
    [Expert@Hostname]# mgmt_cli -d <Name_of_Domain> run-init-interfaces scope all

    For single cluster, run: 
    [Expert@Hostname]#mgmt_cli -d <Name_of_Domain> run-init-interfaces scope specific name <Cluster_Name>

Note: After installing the Hotfix, and before running the upgrade, run the 'run-init-interfaces' API command on all/specific objects. To do this, you can use batchRunInitInterfaces.sh, which automatically runs the 'run-init-interfaces' API command on relevant objects. 


Related Documentation: 
Check Point Management API Reference Guide

    This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.
    Applies To:
    • PMTR-27720

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