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Anti-Malware unable to update signatures from Endpoint Security Server
Symptoms
  • After the user installs E80.89.5086 and higher versions with the Anti-Malware blade, the virus Database signatures are not updated.
  • The following error appears in %programdata%\CheckPoint\Logs\AntiMalwareBlade.log:
    DATE TIME [] t:0x1420 [PATH\dafdaproxy.cpp](391) AntiMalware.EpamDafDaAdaptor.DafDaProxy [ERROR] DafAdaptor error=0x80580005 Message=DownloadFileEx call failed
    DATE TIME [] t:0x1420 [PATH\dafdaproxy.cpp](1195) AntiMalware.EpamDafDaAdaptor.DafDaProxy [ERROR] DownLoadFileEx failed. Error = 0x80580005
    DATE TIME [] t:0x2658 [PATH\updater.cpp](1071) AntiMalware.Updater.Updater [INFO] 'compatibility.txt' file failed, assume server is incompatible
    DATE TIME [] t:0x2658 [PATH\updater.cpp](967) AntiMalware.Updater.Updater [INFO] Detected EPS server with incompatible AM Signatures, skipping it
    DATE TIME [] t:0x2658 [PATH\updater.cpp](775) AntiMalware.Updater.Updater [ERROR] Failed Calculate The Source Settings
    DATE TIME [] t:0x1438 [PATH\updater.cpp](425) AntiMalware.Updater.Updater [INFO] Update operation finished, result UCR_SERVER_NOT_AVAILABLE(0)
    
  • During installation/upgrade process of the Endpoint Security client to version E81.10, the following error appears:
    Error code 26811: Installation cannot continue: Endpoint Security Server does not support Anti-Malware signatures update. Please see sk141033.

Solution

Update your server's Anti-Malware updater with the newest supported virus Database components.

Instructions:

This procedure should be executed on all Endpoint Security Management servers and Policy servers.

  1. Download the Anti-Malware Updater Configuration file (sk141033.tgz).
  2. Copy the file to any location on the Endpoint Security Server, and run the following command: tar -xf sk141033.tgz
  3. Enter the Rxx folder to which the files were extracted.
  4. Run: ./script.sh
  5. Wait until the server is updated. You can initiate the update manually (SmartEndpoint --> Tools --> Anti Malware Updates --> Check for updates now button). It will take time until the server downloads and installs new updates.
  6. Wait until the client is updated. You can click Update Now in the Endpoint Security client GUI.
    Note: The update process will take a while.
  7. Make sure the clients are updated by checking SmartEndpoint --> Reporting tab- -> Anti Malware --> Anti-Malware Updated On (check the DAT Signature version).

Notes:

  • In R80.20, by default, the Signatures update service is not installed on the Endpoint Management Server. To install it, follow the instructions in sk127074.
  • For R80.30, the Signatures update service is not installed on the Endpoint Management Server. Install it from CPUSE (WebUI).
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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