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Unable to delete unused IPS profile(s) from SmartConsole and/or GuiDBEdit tool
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Technical Level
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Solution ID |
sk136552 |
Technical Level |
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Product |
IPS, Management Portal |
Version |
R80.10 (EOL), R80.20 (EOL), R80.30 (EOL) |
Date Created |
18-Sep-2018
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Last Modified |
23-Aug-2020
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Symptoms
- The user is not able to delete an unused IPS profile from GuiDBedit and SmartConsole even after cloning it. (The profile has not been used in any profile or policy.)
- When the user tries to delete the profile(s) from SmartConsole, the following error may appear:
Execution error with Threat Prevention profile
- When the user tries to delete the profile from GuiDBEdit tool, the following error may appear:
Could not delete object. An internal error has occurred
- Debug of FWM usermode process shows the following:
[FWM 3919 4036925888]@srv-dory[13 May 16:38:00] CCkpConfobjTableWsRemoteImpl::Delete: deleteObject failed for Comune_IPS from table am_profiles
[FWM 3919 4036925888]@srv-dory[13 May 16:38:00] CSrvObj::Delete - An internal error has occurred.
[FWM 3919 4036925888]@srv-dory[13 May 16:38:00] delete-object: Object Deletion Failed
[FWM 3919 4036925888]@srv-dory[13 May 16:38:00] cpmi_send_set: session=0xa1ed9c8, id=101, last=1, set=
(
:type (reply)
:subject (delete-object)
:seq (101)
:last (true)
:cpmi_cmd_status_code (-2147215964)
:cpmi_cmd_status_text ("An internal error has occurred.")
:status (ok)
)
- Debug of CPM shows the following:
ERROR dleserver.internal.EclipseLinkExceptionHandler [taskExecutor-8]: org.postgresql.util.PSQLException: An I/O error occured while sending to the backend.
ERROR dleserver.internal.EclipseLinkExceptionHandler [taskExecutor-8]:
ERROR internal.operation.OperationSvcImpl [taskExecutor-8]: caught exception
"java.lang.RuntimeException: an eclipse error has accured enable logging on EclipseLinkExceptionHandler to see full error; nested exception is javax.persistence.PersistenceException: java.lang.RuntimeException:
an eclipse error has accured enable logging on EclipseLinkExceptionHandler to see full error"
from class org.springframework.orm.jpa.JpaSystemException
ERROR dleserver.internal.EclipseLinkExceptionHandler [taskExecutor-8]: org.postgresql.util.PSQLException: This connection has been closed.
ERROR dleserver.internal.EclipseLinkExceptionHandler [taskExecutor-8]:
ERROR coresvc.internal.ObjectStoreJpaTransactionManager [taskExecutor-8]: Spring failed to roll back transaction.
ERROR transaction.aspectj.AnnotationTransactionAspect [taskExecutor-8]: Application exception overridden by rollback exception
ERROR transaction.aspectj.AnnotationTransactionAspect [taskExecutor-8]: Failed to close transaction after throwing in a transactional method
INFO threat.coresvc.ProfileOperationStatusNotificationProvider [taskExecutor-8]: Publishing ProfileOperationStatusNotificationProvider status FINISH
ERROR management.threat.TpProfileManager$1 [taskExecutor-8]: Failed to execute Threat Prevention profile operation - General Exception
Solution
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