Unable to delete unused IPS profile(s) from SmartConsole and/or GuiDBEdit tool

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Technical Level

Solution ID	sk136552
Technical Level
Product	IPS, Management Portal
Version	R80.10, R80.20, R80.30
Date Created	18-Sep-2018
Last Modified	23-Aug-2020

Symptoms

The user is not able to delete an unused IPS profile from GuiDBedit and SmartConsole even after cloning it. (The profile has not been used in any profile or policy.)
When the user tries to delete the profile(s) from SmartConsole, the following error may appear:
Execution error with Threat Prevention profile
When the user tries to delete the profile from GuiDBEdit tool, the following error may appear:
Could not delete object. An internal error has occurred

Debug of FWM usermode process shows the following:

	[FWM 3919 4036925888]@srv-dory[13 May 16:38:00] CCkpConfobjTableWsRemoteImpl::Delete: deleteObject failed for Comune_IPS from table am_profiles
	[FWM 3919 4036925888]@srv-dory[13 May 16:38:00] CSrvObj::Delete - An internal error has occurred.
	[FWM 3919 4036925888]@srv-dory[13 May 16:38:00] delete-object: Object Deletion Failed
	[FWM 3919 4036925888]@srv-dory[13 May 16:38:00] cpmi_send_set: session=0xa1ed9c8, id=101, last=1, set=
	(
		:type (reply)
		:subject (delete-object)
		:seq (101)
		:last (true)
		:cpmi_cmd_status_code (-2147215964)
		:cpmi_cmd_status_text ("An internal error has occurred.")
		:status (ok)
	)

Debug of CPM shows the following:

ERROR dleserver.internal.EclipseLinkExceptionHandler [taskExecutor-8]: org.postgresql.util.PSQLException: An I/O error occured while sending to the backend.

ERROR dleserver.internal.EclipseLinkExceptionHandler [taskExecutor-8]: 

ERROR internal.operation.OperationSvcImpl [taskExecutor-8]: caught exception 
"java.lang.RuntimeException: an eclipse error has accured enable logging on EclipseLinkExceptionHandler to see full error; nested exception is javax.persistence.PersistenceException: java.lang.RuntimeException: 
an eclipse error has accured enable logging on EclipseLinkExceptionHandler to see full error" 
from class org.springframework.orm.jpa.JpaSystemException 

ERROR dleserver.internal.EclipseLinkExceptionHandler [taskExecutor-8]: org.postgresql.util.PSQLException: This connection has been closed.

ERROR dleserver.internal.EclipseLinkExceptionHandler [taskExecutor-8]: 

ERROR coresvc.internal.ObjectStoreJpaTransactionManager [taskExecutor-8]: Spring failed to roll back transaction.

ERROR transaction.aspectj.AnnotationTransactionAspect [taskExecutor-8]: Application exception overridden by rollback exception

ERROR transaction.aspectj.AnnotationTransactionAspect [taskExecutor-8]: Failed to close transaction after throwing in a transactional method

INFO threat.coresvc.ProfileOperationStatusNotificationProvider [taskExecutor-8]: Publishing ProfileOperationStatusNotificationProvider status FINISH

ERROR management.threat.TpProfileManager$1 [taskExecutor-8]: Failed to execute Threat Prevention profile operation - General Exception

Solution

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