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Identity Agent "Machine Identity" state "Not Active" after Windows 10 reboot Technical Level
Symptoms
  • "Machine Identity" in "Not Active" state following a reboot of Windows 10.

  • "Machine Identity" in working state after install of Identity Agent.

  • In file ia_client.log:
    [PID]@hostname[DATE TIME] [MachineKrbAuth (NAC::IS::TD::Events)] NAC::CLIENT::AUTH::MachineKrbAuthenticator::isServiceActive: service isn't active error:234
    [PID]@hostname[DATE TIME] [StatusReported (NAC::IS::TD::Events)] NAC::CLIENT::StatusReporter::setItemStatusString: set Not active
    [PID]@hostname[DATE TIME] [MachineKrbAuth (NAC::IS::TD::Events)] NAC::CLIENT::AUTH::MachineKrbAuthenticator::canAuthenticate: Machine kerberos auth is disabled
    [PID]@hostname[DATE TIME] [Authentication Manager (NAC::IS::TD::Events)] NAC::CLIENT::AUTH::AuthenticationGroup::checkCanAuthenticate: Authenticator Kerberos can authenticate: 0
    [PID]@hostname[DATE TIME] [Authentication Manager (NAC::IS::TD::Events)] NAC::CLIENT::AUTH::AuthenticationGroup::checkCanAuthenticate: Can auth: 0. Can auth manually: 0. not_managed_set: 0 - skipping authenticator!
    [PID]@hostname[DATE TIME] [Authentication Manager (NAC::IS::TD::Events)] NAC::CLIENT::AUTH::AuthenticationGroup::authenticate: Group MachineAuthMethods, we can't authenticate no authenticators or all failed
    [PID]@hostname[DATE TIME] [AuthenticationManager (NAC::IS::TD::Events)] NAC::CLIENT::AUTH::AuthenticationManager::finishedLastAuthentication: Authentication group MachineAuthMethods called with authentication status 1

  • In the machine Authentication Log:
    [PID]@hostname[DATE TIME] [MadService (NAC::IS::TD::Events)] ControlHandler: service interogation was received. updating service status to current state
    [PID]@hostname[DATE TIME] [MadService (NAC::IS::TD::Events)] ControlHandler: control handler was called with request 4
    [PID]@hostname[DATE TIME] [MadService (NAC::IS::TD::Events)] ControlHandler: service interogation was received. updating service status to current state
    [PID]@hostname[DATE TIME] [MadService (NAC::IS::TD::Events)] ControlHandler: control handler was called with request 4
    [PID]@hostname[DATE TIME] [MadService (NAC::IS::TD::Events)] ControlHandler: service interogation was received. updating service status to current state
    [PID]@hostname[DATE TIME] [MadService (NAC::IS::TD::Events)] ControlHandler: control handler was called with request 4

Solution
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