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"A secondary session request was received from the same IP" Identity Awareness log
Symptoms
  • SmartLog error "A secondary session request was received from the same IP. This caused logout of the current session".
Cause

Most of Identity Awareness sources (except for AD Query, which is configurable) are overwriting existing information regarding the same IP.

Therefore, once a new user association is received by PDP, the old data on this IP will be overwritten and a log of "A secondary session request was received from the same IP. This caused logout of the current session" will be presented in SmartLog.

The PDP flow is:

  1. Identity information is received for IP x.x.x.x
  2. PDP checks if we already have information for IP x.x.x.x on our database.
  3. IP x.x.x.x contains information for different user name / machine name.
  4. New user name / machine information will overwrite the old one.
  5. Log message "A secondary session request was received from the same IP. This caused logout of the current session" will be presented on SmartLog.

Solution
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