After updating UserCheck certificate, Remote Access VPN clients receive incorrect certificate

Support Center > Search Results > SecureKnowledge Details

Technical Level

Solution ID	sk131212
Technical Level
Product	IPSec VPN
Version	R80.10, R80.20, R80.30, R80.40, R81
Date Created	19-Jul-2018
Last Modified	21-Feb-2021

Symptoms

After a UserCheck certificate update, an incorrect certificate is presented to VPN clients on connect/site creation.
Alternatively, internal users may be presented with the VPN certificate on the UserCheck web page when accessing UserCheck via an internal interface (when they expect to see the VPN certificate only on the external interface).

Cause

Before the UserCheck certificate was updated in SmartDashboard, the UserCheck certificate was presented to users via internal interface only (as configured), and the VPN certificate was presented to external VPN clients via external interface (as configured).

After the update, there was an incorrect handling of the code.

Solution

Note: To view this solution you need to Sign In .