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Enterprise Endpoint Security E80.89 Mac Client Known Limitations Technical Level

This article lists all of the known limitations of Enterprise Endpoint Security E80.89 Mac Clients.

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Important notes:

Endpoint Security E80.89 Clients for Mac (TBD)

  • For more information on E80.89 for Mac, see:
    ID Description
    EPS-9450 When Endpoint Security E80.71 is installed on macOS 10.13, the end user must dismiss three Apple pop-up messages saying that the user has to approve a kernel extension from Check Point. This has been reported to Apple.
    EPS-19167 If the EPS installer is downloaded from Finder/Safari and opens, the macOS Gatekeeper shows this dialog: "Endpoint Security installer can't be opened because the identity of the developer cannot be confirmed. Your security preferences allow installation of only apps from the App Store and identified developers."

    It is possible to avoid this by right-clicking the EPS installer in Finder and selecting "Open". Then the macOS Gatekeeper is disabled, and the App will open normally.
    ESVPN-141 If the Endpoint Security client policy is configured to block outbound HTTP traffic, it is not possible to fetch a new policy for the client.
    Native Encryption Management
    EPS-10083 Only system volume is encrypted.
    EPS-11161 Audit logs are not generated.
    Media Encryption
    EPS-9297 APFS-formatted media is not supported.
    EPS-9391 Sometimes the BIZDATA volume is mounted as EPM.xxxxx.
    EPS-17230 Encrypted Container does not support macOS Time Machine backups.
    EPS-17769 Read-only offline passwords are not supported.
    Capsule Docs
    02435844 If you delete a Classification on the Capsule Docs server, files that were protected with this classification do not show an icon for the classification.
    02435177 There is no difference between Internal and External users in the Capsule Docs Mac client UI. Permissions are enforced correctly.
    02163704 A file that was opened by a double-click can be deleted while it is open. If it is deleted, you cannot restore protection for the file while it is in the Trash folder. Workaround: Restore the file from the Trash folder and then restore the Capsule Docs Protection Settings.
    02432613 When opening a network share, it takes time until the Finder identifies the protected documents. If you open a protected document before the Finder identifies it, it opens a friendly file that says: "This document is protected by Check Point Capsule Docs" with a link to download the client.
    02450058 If you open a protected file from Outlook and select Save As to save the document to a folder, the document opens an "Unidentified developer" message the next time it is opened.
    Workaround: Right-click the document to open it instead of using a double-click.
    02450079 If you select Save As to save a document to a specific folder on the computer, all protected documents in the folder lose their association to Capsule Docs.
    Workaround: Close the folder and open it again to restore the Capsule Docs settings.
    02430836 When restarting the Mac computer while protected files are open, after the restart, the files are not protected. You can protect the files again manually.
    02163708 If you eject a USB device without properly unmounting it, it causes protected files on the USB device to not be associated with Capsule Docs when it is mounted again.
    02573575 When right-clicking on a protected file (Word, PowerPoint,Excel, or PDF) in the "All My Files" folder, the right-click menu does not show.
    02445402 Changing the protection settings of an open document is not supported and can lead to unexpected behavior.

    After a reboot of the computer, it may take a few seconds for Capsule Docs finder extension to be loaded. Opening the file before it is loaded may result in a "Friendly File" that says: "This document is protected by Check Point Capsule Docs" with a link to download the client.

    Re-opening the file once extension is loaded will solve this issue.

    EPS-11447 When opening the Capsule Docs menu on Mac, your default community might not be the community presented in the Menu.
    EPS-11429 Capsule Docs client fails to open protected Office 2003 formats protected on Mac machines.
    EPS-11452 The user needs to re-login to Capsule Docs Server after upgrading from Capsule Docs Alpha Client.
This solution is about products that are no longer supported and it will not be updated

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