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New "Logs and Events" tab in Logs & Monitor is stuck on "Loading SmartView..." and users cannot login to SmartView Technical Level
Symptoms
  • The "Logs and Events" tab in Logs & Monitor is stuck on "Loading SmartView...".

  • The $RTDIR/log/smartview.log file shows:

    ERROR xxxx [xxxx] (ControllerFactory.java:2) - Failed to create Static Controller instance from uid: {C8A40415-E41E-4A9E-98D5-478B8A408688}
    ERROR xxxx [xxxx] (LoginApplicationPresenter.java:152) - Initialization failed
    INFO xxxx [xxxx] (IconDialog.java:140) - IconDialog: The Message: dialog-icon-error Initialization failed error ref id: EF03E4E1
    INFO xxxx [xxxx] (IconDialog.java:140) - IconDialog: The Message: dialog-icon-error Initialization failed error ref id: EF03E4E1
    ERROR xxxx [xxxx] (AbstractApplication.java:215) - error ref id: EF03E4E1, Initialization failed
    java.lang.NullPointerException


  • Existing users can log into SmartView WebUI, but newly created users can't log in, receiving
    Initialization failed
    error ref id: AB3EFE8E


Cause

The SmartView database is corrupted. 


Solution
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