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New "Logs and Events" tab in Logs & Monitor is stuck on "Loading SmartView..." and also users cannot login to SmartView
Symptoms
  • The "Logs and Events" tab in Logs & Monitor is stuck on "Loading SmartView..."
  • Also, few users cannot login to SmartView
  • From smartview.log, the similar error messages show up: ERROR xxxx [xxxx] (ControllerFactory.java:2) - Failed to create Static Controller instance from uid: {C8A40415-E41E-4A9E-98D5-478B8A408688} ERROR xxxx [xxxx] (LoginApplicationPresenter.java:152) - Initialization failed INFO xxxx [xxxx] (IconDialog.java:140) - IconDialog: The Message: dialog-icon-error Initialization failed error ref id: EF03E4E1 INFO xxxx [xxxx] (IconDialog.java:140) - IconDialog: The Message: dialog-icon-error Initialization failed error ref id: EF03E4E1 ERROR xxxx [xxxx] (AbstractApplication.java:215) - error ref id: EF03E4E1, Initialization failed java.lang.NullPointerException
Cause

The SmartView database is corrupted. 


Solution
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