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Identities are not saved on PDP because the LDAP SSL fingerprint is not matched
Solution ID
sk127833
Product
Identity Awareness
Version
R80.10, R80.20
OS
Gaia
Date Created
27-May-2018
Last Modified
07-May-2019
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Symptoms
The user configured LDAP account unit servers to work with SSL.
Although the SSL fingerprint was changed on the server, it was not updated in SmartConsole.
The following error appears in the PDP debug: @ . . . [Date & Time] ldap_ctx_fingerprint_check: ldap_async: SSL finger print does not match
Cause
AD Query sometimes requires a specific server to resolve LDAP group membership. If the SSL fingerprint verification fails, a fail back to another server will not occur.
