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"CMM is down" error is received and Diagnostic Test fails on "Hardware" and "System Health"
| Solution ID |
sk123571 |
| Product |
Scalable Platforms Appliances |
| Version |
R76SP.50 |
| OS |
Gaia |
| Platform / Model |
44000, 64000 |
| Date Created |
20-Mar-2018
|
| Last Modified |
18-Jan-2020
|
Symptoms
CMM is reported as down"
[Expert@HostName-ch01-01]# asg stat -v
--------------------------------------------------------------------------------
| Chassis Parameters |
--------------------------------------------------------------------------------
| Unit | Chassis 1 | Chassis 2 | Unit Weight |
--------------------------------------------------------------------------------
| | UP / Required | UP / Required | |
| Sensors | | | |
| Fans | 6 / 6 | 6 / 6 | 5 |
| SSMs | 2 / 2 | 2 / 2 | 11 |
| CMMs | 2 / 2 | 1 / 2 (!) | 6 |
| | | | |
| Chassis Grade | 134 / 134 | 128 / 134 (!) | - |
--------------------------------------------------------------------------------
SSH / Ping to the CMM is working as expected.
- Executing 'standby_cmm -a "clia board"',the following is received:
Pigeon Point Shelf Manager Command Line Interpreter
No boards in the system
- No output on the console port of the SGM, SOL cannot connect to the SGM console.
- asg_version verify -v returns a hardware mismatch for the SGM component:
BIOS version: database and hardware do not match: database - 2.28, hardware - N/A
BL version: database and hardware do not match: database - 1.00, hardware - N/A
IPMC version: database and hardware do not match: database - 1.02, hardware - N/A
FPGA version: database and hardware do not match: database - 2.34, hardware - N/A
NVRAM version: database and hardware do not match: database - 6.00, hardware - N/A
Cause
Miscommunication between the CMM and the SGMs IPMI controller.
Solution
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