"CMM is down" error is received and Diagnostic Test fails on "Hardware" and "System Health"

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Technical Level

Solution ID	sk123571
Technical Level
Product	Scalable Platforms Appliances
Version	R76SP.50
OS	Gaia
Platform / Model	44000, 64000
Date Created	20-Mar-2018
Last Modified	14-Jul-2020

Symptoms

CMM is reported as down"

[Expert@HostName-ch01-01]# asg stat -v
--------------------------------------------------------------------------------
| Chassis Parameters                                                           |
--------------------------------------------------------------------------------
| Unit                        |  Chassis 1     |  Chassis 2     |  Unit Weight |
--------------------------------------------------------------------------------
|                             |  UP / Required |  UP / Required |              |
| Sensors                     |                |                |              |
|    Fans                     |   6 / 6        |   6 / 6        |      5       |
|    SSMs                     |   2 / 2        |   2 / 2        |     11       |
|    CMMs                     |   2 / 2        |   1 / 2   (!)  |      6       |
|                             |                |                |              |
| Chassis Grade               | 134 / 134      | 128 / 134 (!)  |      -       |
--------------------------------------------------------------------------------

SSH / Ping to the CMM is working as expected.

Executing 'standby_cmm -a "clia board"',the following is received:

Pigeon Point Shelf Manager Command Line Interpreter
No boards in the system

No output on the console port of the SGM, SOL cannot connect to the SGM console.

asg_version verify -v returns a hardware mismatch for the SGM component:

BIOS version: database and hardware do not match: database - 2.28, hardware - N/A
BL version: database and hardware do not match: database - 1.00, hardware - N/A
IPMC version: database and hardware do not match: database - 1.02, hardware - N/A
FPGA version: database and hardware do not match: database - 2.34, hardware - N/A
NVRAM version: database and hardware do not match: database - 6.00, hardware - N/A

Cause

Miscommunication between the CMM and the SGMs IPMI controller.

Solution

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