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"Installation failed. Reason: Failed to load Policy on Security Gateway" error on 1100/1400 Appliance
Symptoms
  • Policy installation fails with "Installation failed. Reason: Failed to load Policy on Security Gateway." error on 1100/1400 SMB appliance.
  • Error "These attempts to establish trusted communication (SIC) have no matching objects defined..." although SIC status between Security Management and SMB appliance is "Communicating".

  • Manually fetching the policy from the appliance succeeds.
Cause

Policies that are to be installed on 1100/1400 SMB appliances must not have the Anti-Virus Blade and the Traditional Anti-Virus enabled at the same time.


Solution
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