Failed to send report log to Check Point from Threat Emulation false positive log

Support Center > Search Results > SecureKnowledge Details

Technical Level

Solution ID	sk122217
Technical Level
Product	Logging & Status
Version	R80.10 (EOL)
Date Created	04-Jan-2018
Last Modified	27-Jun-2018

Symptoms

When sending report to Check Point from the Threat Emulation log card, the report fails with connectivity timeout error (after 30000ms):
```
Failed to send report!
Please check the application log for more details
```

Debug of SmartConsole shows:

CP.Infrastructure.HelperClasses.DebugUtils+ProcessStatsTracker - Memory WorkingSetPrivate [KB] = 402316 (0); Memory WorkingSet = 535248 (0)
[20] [DATE TIME,PID] (ERROR) InvestigatorGui.Configuration.EventReport.EventReportViewModel - Failed sending Event Report to CheckPoint
System.NullReferenceException: Object reference not set to an instance of an object.

Solution

Note: To view this solution you need to Sign In .