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User and Device Management R77.30.01 (Hotfix #6) Technical Level

Table of Contents

  • UDM Product Description
  • What's New
  • UDM Configuration
  • Downloads
  • Documentation
  • Known Limitations
  • Revision History

UDM Product Description

User and Device Management (UDM) is a web based application that manages a range of user and device related tasks in an organization. A typical user accesses organizational resources from multiple devices: computers, laptops, smartphones, and tablets.

UDM provides a unified environment for managing various user and device related tasks, such as provisioning, transparency of access via SmartLog logs, viewing user and device details, certificate management, AD user management, and FDE password recovery (for Endpoint Security clients).

With UDM, security administrators can delegate user and device management tasks to Help Desk administrators. This delegation of responsibilities lets the network security team handle security policy issues and the Help Desk team manage some user access tasks.

What's New

  • Improved integration with Sandblast Mobile:
    • Easier configuration with secure browsing
    • Added support for Xen Mobile
    • Added support for Bes App Sync
  • UDM portal supporting TLS 1.2
  • Fixed FDE offline devices visibility.

UDM Configuration

R77.30.01 UDM HF6 is installed on a separate machine (optionally on a VMware VM) and connects to different Security Management Servers or Multi-Domain Security Management Servers.

If the Network Security Management Server, to which the UDM Server connects is either R77.20 or R77.30, then you must install either sk101217 - R77.20 Add-On or sk105412 - R77.30 Add-On, respectively.


UDM HF6 Server doesn't require a Security Management license if connecting to different Security Management Servers or Multi-Domain Security Management Servers.

For further assistance, contact Check Point Account Services:

  • by using Live Chat
  • by completing an Online Form
  • by phone: Americas: +1-972-444-6600 option 5, or International: +972-3-611-5100 option 5

Installation options


Package Link
R77.30.01 UDM Hotfix #1 for Gaia OS (TGZ)


Package Link
R77.30.01 UDM Hotfix #6 for Gaia OS (TGZ)

To install UDM R77.30.01 HF6 on a Gaia Security Management Server:

  1. Back up your current UDM Server.
  2. Update to latest CPUSE deployment agent (sk92449 - Check Point Upgrade Service Engine (CPUSE) - Gaia Deployment Agent).
  3. Download Check_Point_R77_30_01_HF6_sk122215_FULL.tgz
  4. Connect to your UDM server Gaia Portal. 
  5. Stop UDM services in order to connect, run: 'udmstop' in CLI
  6. Navigate to Upgrades (CPUSE) pane. Click on "Status and Actions".
  7. On the toolbar, click on the "More" button - select "Import Package" - browse for the CPUSE Offline package (TGZ file) - click on "Upload".
  8. Select the hotfix package Check_Point_R77_30_01_HF6_sk122215_FULL.tgz - click on "Install Update" button on the toolbar.
    Note: Machine will automatically reboot after installation process is completed.

Note: If SandBlast Mobile was activated on the UDM server:

  1. Set pii.filter.decryption.enforce.magic.value = false in UDM configuration file.
  2. Run udmstop; udmstart
  3. Re-create your MDM server settings.


User and Device Management Documentation
User and Device Management R77.30.01 HF6 Release Notes


Known Limitations

Important notes:

  • To get a fix for an issue listed below contact Check Point Support with the issue ID.
  • To see if an issue has been fixed in other releases, search for the issue ID in Support Center.
ID Symptoms
01892463 The UDM portal cannot be enabled on a standalone installation.
01912002 The UDM portal does not support SMTP with TLS authentication
Mobile Threat Prevention Integration
In the Mobile Threat Prevention tab of the portal, the user does not see the message when a session expires.
02349950 No support for non-English characters for devices created via MTP manual enrolment in UDM.
Active Directory
The UDM portal does not support LDAP groups that contain AD special characters.


Revision History

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Date Description

23 Jan 2018

First release of this document.

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