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"An error occurred while receiving the HTTP response to..." error when trying to login to R80.10 SmartConsole
| Solution ID |
sk122073 |
| Product |
SmartConsole / SmartDashboard |
| Version |
R80.10 |
| OS |
Gaia |
| Platform / Model |
All |
| Date Created |
2017-12-27 01:14:38.0
|
| Last Modified |
2018-09-04 08:01:18.0
|
Symptoms
- The error message: "An error occurred while receiving the HTTP response to..." pops up almost immediately when trying to login.
- Checking on the Security Management side, no connection is attempted and no log in cpm.elg and fwm.elg files.
- tcpdump shows that no packet from the SmartConsole client is reaching the management server.
Cause
The Windows client was modified (or "hardened") to use only TLS 1.2, while the SmartConsole and the Security Management server are using TLS 1.0.
Solution
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