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"There are no log servers available" error and SmartConsole does not display logs
Technical Level
Solution ID
sk121379
Technical Level
Product
SmartConsole
Version
R80.10 (EOL), R80.20 (EOL)
OS
Gaia
Date Created
09-Nov-2017
Last Modified
17-Jan-2021
Symptoms
“There are no log servers available, check your log server configuration” error is shown when trying to query in SmartConsole.
Running the command: "tail -f $RTDIR/log_indexer/log/log_indexer.elg" is showing logs similar to:
[log_indexer PID]@EXAMPLE[DATE TIME] ServerObjectTranslator::handleNetworkObject - the object is not LogServer/SmartEvent/management/MDS/MLM/CLM/CMA and will be skipped:
[Server Id: [uuid:e9e67b9d-fc4b-4f3f-9381-36d7b8c7d28a][domain uuid:41e821a0-3720-11e3-aa6e-0800200c9fde][name:][domain name:][sic name:][deleted:0]; Server Attributes: [is LogServer:0]
[is Primary:0][is Management:0][is SmartEvent:0][Hosted MDS name:][Hosted MDS uuid:][Hosted MDS ip:][IPv4:][IPv6:][is Old Version:0]; is Mirror: 0; full synced name: Net_xx.xxx.xx.xx].
[log_indexer PID]@EXAMPLE[DATE TIME] ServerObjectTranslator::updateMyDataNoLockFromLocalMaps: get sic name from the registry - cn=cp_mgmt,o=EXAMPLE.domain.com.7hjsdc
[log_indexer PID]@EXAMPLE[DATE TIME] ServerObjectTranslator::updateMyDataNoLockFromLocalMaps: there is no such object with this sic name: [cn=cp_mgmt,o=EXAMPLE.domain.com.7hjsdc].
[log_indexer PID]@EXAMPLE[DATE TIME] ServerObjectTranslator::updateMyDataNoLockFromLocalMaps: the object with this sic name: [cn=cp_mgmt,o=EXAMPLE.domain.com.7hjsdc] is NULL.
[log_indexer PID]@EXAMPLE[DATE TIME] ServerObjectTranslator::Init: Force update RFL/SOLR about current log_servers running configuration.
Cause
Multiple objects containing the same IP address are configured.
