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Jumbo Hotfix Accumulator for R77.30 Take 286 (and above) fails to install on top of Endpoint Security Server R77.30.03 with 64-bit Java Technical Level
Symptoms
  • Jumbo Hotfix Accumulator for R77.30 Take 286 (and above) update fails during the installation of the "Endpoint Security Management R77.30 Jumbo Hotfix".



  • CLI and WebUI hotfixes installation fails because of a missing file. Error message in /opt/CPInstLog/uepm_install_log.txt log file:
    "[ 21676 4139726592]@fw-mgmt-primary[16 Oct 19:41:24] [CopyFileIfExists] ERROR: File /opt/CPuepm-R77/lib/libuepmencryptionservices.so.64 not found"
  • On WebUI we can see the following error message: "internal error in a hook script: bin/hook_uepm_HOTFIX_R77_30_JUMBO_HF."
Cause

In Endpoint Security Server R77.30.03, the file libuepmencryptionservices.so.64 was renamed to libuepmencryptionservices.so.

During the installation process, the file libuepmencryptionservices.so.64 (used only when the  server is upgraded to Java 64-bit) is required. Because the file could not be found, the installation fails.


Solution
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