"There are no log servers available, check your configuration" message when shifting to Logs & Monitor view

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Technical Level

Solution ID	sk121235
Technical Level
Product	Multi-Domain Security Management, SmartEvent / Eventia Analyzer
Version	R80 (EOL), R80.10 (EOL), R80.30 (EOL), R80.40, R81
OS	Gaia
Platform / Model	All
Date Created	01-Nov-2017
Last Modified	13-Sep-2021

Symptoms

"There are no log servers available, check your configuration" message when the user shifts to the Logs & Monitor view in SmartConsole.

Output of # psql_client cpm postgres -c "select fwset from dleobjectderef_data where cpmitable='sem_network_objects' and name ilike '%OBJ_NAME%' and deleted='f' and dlesession='0';"

         :log_indexer (true)                        +
         :ips_event_manager (false)                 +
         :hosted_by_mds ("MDS_NAME")            +
         :uf_integrated (false)

$RTDIR/conf/logServerConfig.xml shows the Domain Management Server IP address in the ProxyIp field and the IPAddress field. The ProxyIp field must be the MDS IP address.
```
<connection>
<IPAddress>192.168.1.10</IPAddress>
<IsLocalIp>true</IsLocalIp>
...
<ProxyIp>192.168.1.10</ProxyIp>
</connection>
```
In SmartConsole, when the user browses to the Logs tab and, in the right section, to Log Servers, this error appears:
"Problems have occurred during search".
When the user you clicks on view details, this message appears:
"Log Server is not configured (IP: X.X.X.X), make sure that you published all changes".

Cause

An incorrect Provider object name is in the hosted_by_mds value.

Solution

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