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How to start a Trial of Check Point PRO support? Technical Level
Solution

PROACTIVE, PROTECTIVE, PROFESSIONAL

Check Point PRO Support combines security expertise and machine intelligence to monitor your management and security gateways daily and identify points of failure before they occur.

When a severe issue is detected, a Check Point PRO expert proactively contacts you to help resolve the issue and prevent service downtime. Check Point PRO also provides you with a comprehensive report, delivering an overview of your overall security, diagnostics and actionable insights.

 

To start a free 30 day trial:

  1. Ensure your devices are configured to report to Check Point. Refer to sk120332 - How and what information is shared with Check Point PRO?
  2. From the User Center, click the "learn" heading and select "Product Evaluation"
  3. Select "Other Evaluation Option"
  4. Choose "Check Point PRO Evaluation" from the drop down list of available products
  5. Enter the appropriate UC Account information
  6. Input an email for the final instructions.

* Note: *

In direct support scenarios, the contact must be an administrator or support contact.

In collaborative support scenarios, the contact must be a partner contact

 

Once the trial has started, you can view your weekly reports:

From the 'User Center > Support Services > Check Point PRO report'.

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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