SIC status is "Not Communicating" and CPD process restarts after installing R80.10 Jumbo HFA Take 40

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Technical Level

Solution ID	sk120494
Technical Level
Product	Quantum Security Management, Quantum Security Gateways, VSX, Multi-Domain Security Management
Version	R80.10 (EOL)
OS	Gaia
Date Created	14-Sep-2017
Last Modified	07-May-2019

Symptoms

SIC status shows "Not Communicating" and CPD process restarts after installing R80.10 Jumbo HFA Take 40.

Cause

Hardware Monitoring mechanism gets stuck, causing CPD daemon to restart.

Solution

This problem was fixed. The fix is included in:

Check Point R80.20
Jumbo Hotfix Accumulator for R80.10 - from Take 42

Check Point recommends to always upgrade to the most recent version (upgrade Security Gateway / upgrade Cluster / upgrade Security Management Server / upgrade Multi-Domain Security Management Server).

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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