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Threat Prevention policy installation fails with "Internal error" Technical Level
Symptoms
  • "Internal error" on Threat Prevention policy installation failure:



  • Dynamic ID is configured for SMS and Mail:



  • Since gateway sends the fail respond (cannot read the file), relevant logs can be found in the fetch logs ONLY:

    [MALWARE ..]@GW[DATE TIME] malware_policy_read_malware_current_policy: failed to open /opt/CPsuite-R80.20/fw1/state/__tmp/AMW/curr_policy.bin.
    [MALWARE ..]@GW[DATE TIME] malware_policy_load_gw_db_ex:amw_file_name=/opt/CPsuite-R80.20/fw1/state/__tmp/AMW/local.gw_set
    [MALWARE ..]@GW[DATE TIME] malware_policy_load_gw_db_ex:amw_file_name=/opt/CPsuite-R80.20/fw1/state/__tmp/AMW/local.gw_set
    malware_policy_get_is_anti_malware_blade_ex: failed to read myself obj
Cause

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Solution
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