Threat Prevention policy installation fails with "Internal error"

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Technical Level

Solution ID	sk120358
Technical Level
Product	Quantum Security Management
Version	R80, R80.10, R80.20, R80.30
Date Created	11-Sep-2017
Last Modified	28-Jan-2020

Symptoms

"Internal error" on Threat Prevention policy installation failure:
Dynamic ID is configured for SMS and Mail:
Since gateway sends the fail respond (cannot read the file), relevant logs can be found in the fetch logs ONLY:

[MALWARE ..]@GW[DATE TIME] malware_policy_read_malware_current_policy: failed to open /opt/CPsuite-R80.20/fw1/state/__tmp/AMW/curr_policy.bin. [MALWARE ..]@GW[DATE TIME] malware_policy_load_gw_db_ex:amw_file_name=/opt/CPsuite-R80.20/fw1/state/__tmp/AMW/local.gw_set [MALWARE ..]@GW[DATE TIME] malware_policy_load_gw_db_ex:amw_file_name=/opt/CPsuite-R80.20/fw1/state/__tmp/AMW/local.gw_set malware_policy_get_is_anti_malware_blade_ex: failed to read myself obj

Cause

The inspect preprocess removes all text after "//" and treats its like a comment (only if "//" is not in the first line).

Solution

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