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Traffic disruption after policy installation on 21000 appliance with installed SAM card (with uptime of more than 250 days)
| Solution ID |
sk119999 |
| Product |
Data Center Security Appliances |
| Version |
R77, R77.10, R77.20, R77.30 |
| OS |
Gaia |
| Platform / Model |
21000 |
| Date Created |
2017-08-16 06:20:19.0
|
| Last Modified |
2018-10-02 03:22:39.0
|
Symptoms
Traffic disruption after policy installation on 21000 appliance with installed SAM card.
During the issue, output of the "fwaccel stat" command shows:
Accelerator Status : waiting for policy load
21000 appliance with installed SAM card crashes with "Could not stop acceleration (reason: internal (call timeout))" after policy installation.
Cause
On rare occasions (with a very large uptime of more than 250 days), traffic can be dropped after policy installation because a SecureXL template is deleted prematurely from FireWall kernel.
Solution
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