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Traffic disruption after policy installation on 21000 appliance with installed SAM card (with uptime of more than 250 days)
Technical Level
Solution ID
sk119999
Technical Level
Product
Quantum Security Gateways
Version
R77 (EOL), R77.10 (EOL), R77.20, R77.30 (EOL)
OS
Gaia
Platform / Model
21000
Date Created
16-Aug-2017
Last Modified
02-Oct-2018
Symptoms
Traffic disruption after policy installation on 21000 appliance with installed SAM card.
During the issue, output of the "fwaccel stat" command shows: Accelerator Status : waiting for policy load
21000 appliance with installed SAM card crashes with "Could not stop acceleration (reason: internal (call timeout))" after policy installation.
Cause
On rare occasions (with a very large uptime of more than 250 days), traffic can be dropped after policy installation because a SecureXL template is deleted prematurely from FireWall kernel.
