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Traffic disruption after policy installation on 21000 appliance with installed SAM card (with uptime of more than 250 days)
Symptoms
  • Traffic disruption after policy installation on 21000 appliance with installed SAM card.

    During the issue, output of the "fwaccel stat" command shows:
    Accelerator Status : waiting for policy load

  • 21000 appliance with installed SAM card crashes with "Could not stop acceleration (reason: internal (call timeout))" after policy installation.

Cause

On rare occasions (with a very large uptime of more than 250 days), traffic can be dropped after policy installation because a SecureXL template is deleted prematurely from FireWall kernel.


Solution
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