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How to submit a False Positive case for Threat emulation? Technical Level
In order to submit False Positive report for Threat Emulation, collect the following information and open a support ticket with Check Point Support:
1- Full information on the deployment used for emulation - local emulation / cloud / or dedicated TE appliance.

2- Output of next commands:

# tecli ad sc all 
# tecli s d all 
# tecli ad en ver 
# cpstat threat-emulation -f contract

NOTE: In case the deployment includes Security Gateway and TE appliance please collect this information from both.

3-Original file suspected as a false positive. [Archive the file with password = infected]

4-In SmartView Tracker / SmartLog copy the log to text file [not screenshot] and download the PDF report file.

5-Please provide the ThreatEmulation_dataXML file from Report file. [This file will have no extention]

      The XMLData is created once the TE report from the SmartView Tracker or SmartLog is opened in the browser, and can be found in the following directory: C:\Users\user_name\AppData\Local\Temp\IncidentAttachments\TEReports\{report_id}\data\ /ThreatEmulation_dataXML

        Please go to the SmartView Tracker/SmartLog, for Management server R77.X, or to SmartLog, for Management server R80.X, and open the log of the suspected file.

        Click to View Report [not download].

        An IE browser will open the report and you will find the report_ID in the URL.

      C:\Users\user_name\AppData\Local\Temp\IncidentAttachments\TEReports\{report_id}\data\ /ThreatEmulation_dataXML

5- CPinfo output files from all relevant machines [Security Gateway, Security Management server,TE appliance]. 

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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