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RSOD when attempting an FDE Recovery Technical Level
Symptoms
  • RSOD when attempting an FDE Recovery, with "Error 0x5001604".

Cause

A wrong SmartEndpoint Console is being used.


Solution

Install correct version of SmartEndpoint Console and create a new Recovery media.

To make sure you are using correct version of SmartEndpoint Console, refer to sk107255.

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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