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DLP Watermark and Capsule Docs document protection are not applied
Symptoms
  • DLP Watermark does not apply to files even though a DLP rule with Watermark action was matched.
  • Capsule Docs document protection is not applied to outgoing e-mails.
Cause

DLP Watermark can apply visible or hidden (for forensic tracking) watermark to Office Open XML formats (DOCX, PPTX and XLSX) as a rule action in DLP rule base. In some instances the mime_extract process may crash resulting in the watermark not being applied.


Solution
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