DLP Watermark and Capsule Docs document protection are not applied

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Technical Level

Solution ID	sk117413
Technical Level
Product	Data Loss Prevention, Capsule Docs, Endpoint Security Server
Version	R77.30 (EOL), R80.10 (EOL), R80.20 (EOL), R80.30 (EOL), R80.40, R81, R81.10, R81.20
Date Created	24-May-2017
Last Modified	21-Nov-2022

Symptoms

DLP Watermark does not apply to files even though a DLP rule with Watermark action was matched.
Capsule Docs document protection is not applied to outgoing e-mails.

Cause

DLP Watermark can apply visible or hidden (for forensic tracking) watermark to Office Open XML formats (DOCX, PPTX and XLSX) as a rule action in DLP rule base. In some instances the mime_extract process may crash resulting in the watermark not being applied.

Solution

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