DLP Watermark and Capsule Docs document protection are not applied

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Technical Level

Solution ID	sk117413
Technical Level
Product	Data Loss Prevention, Capsule Docs, Endpoint Security Server
Version	R77.30, R80.10, R80.20, R80.30, R80.40, R81
Date Created	24-May-2017
Last Modified	22-Oct-2020

Symptoms

DLP Watermark does not apply to files even though a DLP rule with Watermark action was matched.
Capsule Docs document protection is not applied to outgoing e-mails.

Cause

DLP Watermark can apply visible or hidden (for forensic tracking) watermark to Office Open XML formats (DOCX, PPTX and XLSX) as a rule action in DLP rule base. In some instances the mime_extract process may crash resulting in the watermark not being applied.

Solution

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