Compliance data is missing after deploy or update

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Technical Level

Solution ID	sk117292
Technical Level
Product	Compliance, Quantum Security Management, SmartConsole
Version	R80.10 (EOL)
Platform / Model	All
Date Created	14-May-2017
Last Modified	21-Nov-2022

Symptoms

Missing data in Compliance Overview (Gateways, Regulations, etc.) after deploy or update.
cpm.elg shows "Link has duplicate destination" at the same time.
Can't delete IPS Profiles / Gateways with the next logs in cpm.elg: com.checkpoint.infrastructure.utils.runtime.CpAssertionError: Uncaught exception com.checkpoint.infrastructure.utils.runtime.CpAssertionError: Can't reach source object, maybe it already deleted com.checkpoint.infrastructure.utils.runtime.CpAssertionError: Can't lock/unlock following objects ids because they not exists in DB: {[UID]}
Blade checks report an NA result. When the practice is selected the relevant objects does not contain any objects.
CPM Doctor test "Broken Links from not existing GRC objects" must to fails
Solution in sk116130 does not fix the issue.
After scan, Compliance View has negative summary values.
Error message in SmartConsole: "An internal error has occurred. (Code: 0x8003001D, Could not access file for write operation)"
Compliance scans are not updating the practices statuses or statistics.
grc_interpreter.elg contains the following log: "Failed to update objects 12"
In addition, cpm.elg shows EntityLockException at the same time.

Solution

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