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"failed to establish trust" error message when trying to enroll the certificate from Capsule Workspace
Symptoms
  • "failed to establish trust" error message when trying to enroll the certificate from Capsule Workspace.
  • The Security Gateway fails to match the CN because CN is corrupted:
    [ 32324][30 Dec 13:18:13][CertEnroll] [CVPN_INFO] Cvpn::CertEnrollManager::getDSGatewayCert: getDSGatewayCert returned: (-2)
    [ 32324][30 Dec 13:18:13][CertEnroll] [CVPN_WARNING] establishTrustWithICADone: Establish trust with ICA failed, reason: Establish trust with ICA failed. reason: There's no trusted server certificate by the given DN:
Cause

The issue is caused by double quotes in the CN.


Solution
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