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"Failed to load virtual network adapter" error when Capsule Connector client fails to connect if Check Point Endpoint Security Client also installed Technical Level
Symptoms
  • Capsule Cloud Connector fails with Reason "Failed to load virtual network adapter".
  • The Cloud Connector VNA(Virtual Network Adapter) is missing from the adapter list on Windows.
  • In the Capsule Connector trac.log, the following error is shown:
    "[ 13840 16720][8 Nov 14:49:01][TR_FLOW] TR_FLOW::TrBaseFlow::FinishStep: ################### reason = Failed to load virtual network adapter"
  • Cloud Connector stuck in a re-connecting loop when Endpoint Security Client is installed on the same machine.
Cause

Check Point Endpoint Security Client Self Protection mechanism blocks the Cloud Connector Virtual Adapter from being installed.


Solution
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