"Unable to connect to server" error on R80.XX SmartConsole during login attempt failure

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Technical Level

Solution ID	sk115599
Technical Level
Product	SmartConsole / SmartDashboard, SmartDomain Manager
Version	R80, R80.10, R80.20, R80.30, R80.40, R81
Date Created	20-Jan-2017
Last Modified	29-Nov-2020

Symptoms

"Unable to connect to server" error message when attempting to log into the R80.XX SmartConsole.
Debug of FWM process (fw debug fwm on) fails with: "Cannot signal process fwm (pid_id), make sure the process is running.: No such process" error, although cpwd_admin list shows all services to be up and running,

Cause

CPM process is not up yet.

CPM is a new Security Management Server process in R80. FWM process relies on this process to be fully running, otherwise you will not be able to login to SmartConsole.

Solution

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