"Uninstall of package Check_Point_R80_JUMBO_HF_T....tgz Failed" message when uninstalling a current Take / installing a higher Take of R80.x Jumbo Hotfix Accumulator (HFA) using CPUSE

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Technical Level

Solution ID	sk115243
Technical Level
Product	Quantum Security Management, Multi-Domain Security Management, Quantum Security Gateways
Version	R77.30 (EOL), R80 (EOL), R80.10 (EOL), R80.20, R80.30
OS	Gaia
Platform / Model	All
Date Created	28-Dec-2016
Last Modified	05-Dec-2020

Symptoms

When the user tries to uninstall the current Take / install a higher Take of R80.x Jumbo Hotfix Accumulator using CPUSE, the following error is displayed:
Uninstall of package Check_Point_R80_JUMBO_HF_T<xx>.tgz Failed The package file is not found in the repository. CPUSE cannot find one of the uninstall files. Contact Check Point Technical Services for further assistance.
The /opt/CPInstLog/DeploymentAgent.log file shows (e.g., for Take 29 of R80 Jumbo Hotfix Accumulator):
[Date - Time]: Error: No file with the extension .tgz in dir /var/log/CPda/metadata/CheckPoint#CPUpdates#All#6.0#4#8#BUNDLE_R80_JUMBO_HF#29/tmp/crs/fw1 [Date - Time]: Error: No file with the extension .tgz in dir /var/log/CPda/metadata/CheckPoint#CPUpdates#All#6.0#4#8#BUNDLE_R80_JUMBO_HF#29/tmp/crs/indexer [Date - Time]: Error: No file with the extension .tgz in dir /var/log/CPda/metadata/CheckPoint#CPUpdates#All#6.0#4#8#BUNDLE_R80_JUMBO_HF#29/tmp/crs/ReportingServer [Date - Time]: Error: No file with the extension .tgz in dir /var/log/CPda/metadata/CheckPoint#CPUpdates#All#6.0#4#8#BUNDLE_R80_JUMBO_HF#29/tmp/crs/mds [Date - Time]: Error: No file with the extension .tgz in dir /var/log/CPda/metadata/CheckPoint#CPUpdates#All#6.0#4#8#BUNDLE_R80_JUMBO_HF#29/tmp/crs/R77CMP [Date - Time]: Did not find installed Mini-Wrapper of branch BUNDLE_R80_JUMBO_HF - trying R80_JUMBO_HF. [Date - Time]: Did not find uninstall file of Mini-Wrapper of branch BUNDLE_R80_JUMBO_HF - trying R80_JUMBO_HF. [Date - Time]: Warning: Add_Package_to_Download_Queue - The file /var/log/CPda/metadata/CheckPoint#CPUpdates#All#6.0#4#8#BUNDLE_R80_JUMBO_HF#29/tmp/base_files_md5.txt does not exist. ... ... [Date - Time]: Trying to find package Check_Point_Hotfix_R80_sk111055.tgz in the package map... [Date - Time]: Didn't find package Check_Point_Hotfix_R80_sk111055.tgz in the package map

Cause

The CPUSE package of the R80.x Jumbo Hotfix Accumulator Take that you tried to uninstall (in our example, the package of Take 29) has been deleted from the CPUSE repository:

/var/log/CPda/repository/CheckPoint#CPUpdates#All#6.0#4#8#BUNDLE_R80_JUMBO_HF#29/Check_Point_R80_JUMBO_HF_T29_sk111536.tgz

Solution

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